Technical Authority Expert

0 years

0 Lacs

Posted:2 days ago| Platform: Indeed logo

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Job Description

Noida,Uttar Pradesh,India

Job ID
770815
Join our Team

About this opportunity:
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson, you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you're welcomed as your unique self and celebrated for the skills, talent, and perspectives you bring to the team.

  • We believe in trust – we trust each other to do the right things!
  • We believe in taking decisions as close to the product and technical expertise as possible.
  • We believe in creativity – trying new things and learning from our mistakes.

What you will do:

  • Handle customer issues via Customer Service Requests, on-call troubleshooting, and investigation.
  • Work with network, IT, and billing teams to ensure smooth integration between mediation and other platforms.
  • Implement rules for data filtering, deduplication, and enrichment before forwarding to downstream systems.
  • Tune mediation rules to handle large-scale CDR processing efficiently.
  • Perform data reconciliation between network elements, mediation, and billing systems.
  • Investigate and resolve discrepancies in mediation and billing data.
  • Conduct system health monitoring, troubleshoot issues, and ensure high availability.
  • Handle Software Update Management (SUM) and address both hardware and software issues.
  • Coordinate technical investigations with development and 3PP teams when required.
  • Execute and document MOP/SOPs with version control.
  • Work in rotational shifts 24x7, with a minimum of 10 night shifts per month.

You will bring:

  • 5+ years Hands-on experience with mediation platforms.
  • Proficiency in SQL, Linux/Unix scripting, and Kubernetes.
  • Solid understanding of telecom concepts and knowledge of network elements such as MSC, MME, SGSN, GGSN, PCRF, OCS, IN, SGW, and SMF.
  • Awareness of billing, revenue assurance, and fraud detection in telecom.
  • Strong experience in databases like Oracle, Postgres, MySQL, Cassandra, or MongoDB.
  • Technical support experience working with SLA-driven environments.
  • Excellent communication, planning, organizing, and negotiation skills.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?

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