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Job Description Candidates must possess advanced SQL skills, capable of writing queries with medium complexity. While healthcare knowledge is not mandatory, it is beneficial. The candidate should have at least 3 years of troubleshooting experience in application or product support environments at level 2/3. Strong logical reasoning and analytical skills are essential, along with incident and change management expertise, which is a must-have. Project management and involvement in initiatives are considered advantageous. Responsibilities Troubleshoot, Investgiate & Resolve front-end application issues, by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. Troubleshoot/Investigate via backend methods by capturing log files, ability to read and analyze log files, querying tables, updating database fields, and cycling servers. Perform changes by following Change Management Process. Communicate effectively verbally and in writing to clients and internal stakeholders. Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. Prioritize work based on severity and urgency (SLA/SLO), balancing client and business needs. Perform complex troubleshooting investigations, document notes, and knowledge articles. Collaborate among and across teams to ensure issues are addressed by the appropriate individuals. Manage escalations efficiently and to provide timely support during incidents. Qualifications Career Level - IC2 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less
