Technical Account Representative - Oracle SaaS product (ERP, SCM)

This job is with Oracle, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Our Ideal Candidate

Our ideal candidate will typically be expected to demonstrate the following attributes:

• Good functional knowledge in Oracle SaaS product (ERP, SCM)
• Good awareness of various AI features for Oracle Cloud Applications (SCM, ERP)
• Understanding of Functional & Technical architecture landscape
• Should have a strong customer facing skills
• Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business.
• Excellent team player, willing to learn new technologies
• Strong organization skills, detail oriented & communication skills. .
• University degree, with post graduate technical or management qualifications or other relevant experience.
• ITIL Foundation Certification in IT Service Management
• Experience with implementation and support of Oracle SaaS ERP, SCM Applications, including at least 2 full cycle projects
• Fusion ERP, SCM Certification preferred
  

Your Qualifications

The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must.

The role will be based out of Bangalore/NCR/Mumbai

Career Level - IC5

Your Responsibilities

Key tasks include, but are not limited to, the following:

Scope

• Manage service delivery activities for customer’s Oracle SaaS setup
• Represent as a single point of contact between customer & Oracle.
• Manage the service delivery through virtual team of resources from multiple XLOBs
• Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.
  

Responsibilities

• Prepare & deliver Monthly Service Reviews to customer
• Monthly Incident Analysis Reports – Trend Analysis & Status of Remediation
• Deliver Quarterly SVRs
• Responsible for sharing RCA with customer & Remediation follow-up
• Coordinate with XLOBs during any Major incidents to drive incident resolution
• Issue and Risk Management
• Escalation Management
  

Technical/Functional Expertise

• Proficient in Oracle SaaS (ERP,SCM)
• Worked as Project Manager or Service Delivery Manager to manage Oracle SaaS products
• Certifications : Oracle Fusion Cloud Applications ERP Process Essentials
• Awareness of various AI features for Oracle Cloud Applications (SCM, ERP)
  

Soft Skills

• Able to consider diverse perspectives
• Ability to articulate and translate customer needs into solutions.
• Demonstrates creativity and innovativeness.
• Stakeholder management: Strong ability to manage stakeholders effectively.
• Customer management: Strong ability to manage customer expectations
• Excellent communication abilities
• Ability to communicate with virtual XLOB team(s)
• Ability to lead and drive technical discussions related to Oracle Cloud Applications (ERP, SCM)
  

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.