Job
Description
Role Overview: As a Technical Account Manager (TAM) at Oracle, you will be responsible for providing customers with guidance and support throughout the full life cycle of implementation to ensure successful and effective use of Oracle's products and related services. You will play a key role in maximizing customers' use of Support Services, driving high satisfaction levels, referenceability, and revenue protection/enhancement. Your role will involve advocating for the customer, becoming a trusted advisor to align with stakeholders, and building significant long-term relationships with key customer contacts. You will also be involved in account planning, account reviews, and project management to ensure successful customer engagements. Key Responsibilities: - Provide guidance and support to customers throughout the implementation life cycle - Maximize customers' use of Support Services and drive high satisfaction levels - Advocate for the customer and become a trusted advisor - Build long-term relationships with key customer contacts - Collaborate with Sales and Customer Service Manager to identify customer needs and solutions - Coordinate delivery of Support Services - Conduct periodic Account Planning and Account Reviews - Execute Project Management principles and manage contract cost, resources, scheduling, scope, and risk - Identify and submit delivery leads for new opportunities and contract renewals - Demonstrate expertise in Oracle policies, procedures, and tools - Work on non-routine and complex projects involving advanced technical/business skills - Communicate and engage effectively with senior executives - Demonstrate expertise in large IT projects - Work globally when required Qualifications Required: - 7-10 years of Enterprise implementation experience, IT Service management, Project management, or Account Management experience - Advanced Educational degree - Project Management or Service Management certification (ITIL, PMP, Prince2 or equivalent) - Subject Matter expertise in industry or Oracle products - Ability to effectively communicate with senior executives - Demonstrated expertise in large IT projects About the Company: Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments and extend into the cloud with greater value, choice, and confidence. Oracle Advanced Customer Services provides industry-leading expertise to support customer business every step of the way. As a world leader in cloud solutions, Oracle is committed to growing an inclusive workforce and offers competitive benefits and support for employees. (Note: Any additional details of the company were not included in the provided job description) Role Overview: As a Technical Account Manager (TAM) at Oracle, you will be responsible for providing customers with guidance and support throughout the full life cycle of implementation to ensure successful and effective use of Oracle's products and related services. You will play a key role in maximizing customers' use of Support Services, driving high satisfaction levels, referenceability, and revenue protection/enhancement. Your role will involve advocating for the customer, becoming a trusted advisor to align with stakeholders, and building significant long-term relationships with key customer contacts. You will also be involved in account planning, account reviews, and project management to ensure successful customer engagements. Key Responsibilities: - Provide guidance and support to customers throughout the implementation life cycle - Maximize customers' use of Support Services and drive high satisfaction levels - Advocate for the customer and become a trusted advisor - Build long-term relationships with key customer contacts - Collaborate with Sales and Customer Service Manager to identify customer needs and solutions - Coordinate delivery of Support Services - Conduct periodic Account Planning and Account Reviews - Execute Project Management principles and manage contract cost, resources, scheduling, scope, and risk - Identify and submit delivery leads for new opportunities and contract renewals - Demonstrate expertise in Oracle policies, procedures, and tools - Work on non-routine and complex projects involving advanced technical/business skills - Communicate and engage effectively with senior executives - Demonstrate expertise in large IT projects - Work globally when required Qualifications Required: - 7-10 years of Enterprise implementation experience, IT Service management, Project management, or Account Management experience - Advanced Educational degree - Project Management or Service Management certification (ITIL, PMP, Prince2 or equivalent) - Subject Matter expertise in industry or Oracle products - Ability to effectively communicate with senior executives - Demonstrated expertise in large IT projects About the Company: Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments and ex
