Tech Support

You will be responsible for providing technical support to customers by troubleshooting, diagnosing, and resolving technical issues. Your primary focus will be on delivering timely assistance through phone, email, and chat channels. You will need to possess strong technical expertise, exceptional problem-solving skills, and a customer-centric approach. Your key responsibilities will include diagnosing and addressing hardware, software, and network-related issues, guiding customers through step-by-step solutions, and escalating complex issues to the relevant teams when necessary. It will be essential to maintain accurate records of customer interactions and resolutions. Ideally, you should have a Bachelor's degree in Information Technology, Computer Science, or a related field. Prior experience in technical support, IT helpdesk, or customer service would be beneficial. You must have strong problem-solving and analytical abilities, excellent communication skills, and proficiency in using ticketing systems, remote support tools, and CRM platforms. Joining us will provide you with a competitive salary, opportunities for professional growth, a collaborative work environment, and exposure to cutting-edge technology. This is a full-time, permanent position with night shift requirements. The work location is in person. If you are looking to utilize your technical skills in a customer-focused role and grow professionally in a dynamic environment, this opportunity may be the right fit for you.,