IMZ Corporate Pvt. Ltd.

Job Description: Technical Support Executive Job Duties: 1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner. 2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp. 3. Customer Service : Identifying customer needs, addressing complaints, and offering suitable solutions. 4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action. 5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction. 6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system. 7. Reporting: Completing call logs and generating relevant reports for management. Qualifications: An Engineering degree in a relevant field. Knowledge, Skills, and Abilities: Communication Skills: o Excellent verbal, written, and phone communication skills. Technical Proficiency: o Basic computer proficiency and knowledge of reporting tools. Documentation Skills: o Ability to maintain accurate documentation and reports. Technical Knowledge: o Understanding of electronics and technical troubleshooting. Work Experience: 0 to 2 years of relevant experience Location: Vasant Kunj Salary - Upto 3LPA Note: Preferred candidates only from Delhi/NCR, immediate joiners Interested candidates please share their updated CVs @ tanvi.verma@imzcorporate.com Job Type: Full-time Pay: Up to ₹300,000.00 per year Benefits: Health insurance Provident Fund Shift: Rotational shift Ability to commute/relocate: Vasant Kunj Pkt-A, Delhi, Delhi: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Experience: Microsoft Excel: 1 year (Preferred) Work Location: In person Application Deadline: 02/07/2025 Expected Start Date: 07/07/2025

Job Description: Technical Support Executive Job Duties: 1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner. 2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp. 3. Customer Service : Identifying customer needs, addressing complaints, and offering suitable solutions. 4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action. 5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction. 6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system. 7. Reporting: Completing call logs and generating relevant reports for management. Qualifications: An Engineering degree in a relevant field. Knowledge, Skills, and Abilities: Communication Skills: o Excellent verbal, written, and phone communication skills. Technical Proficiency: o Basic computer proficiency and knowledge of reporting tools. Documentation Skills: o Ability to maintain accurate documentation and reports. Technical Knowledge: o Understanding of electronics and technical troubleshooting. Work Experience: 0 to 2 years of relevant experience Location: Vasant Kunj Salary - CTC Upto 3LPA, (25000/ month) Note: Preferred candidates only from Delhi/NCR, immediate joiners Interested candidates please share their updated CVs @ tanvi.verma@imzcorporate.com Job Type: Full-time Pay: Up to ₹300,000.00 per year Benefits: Health insurance Provident Fund Shift: Rotational shift Ability to commute/relocate: Vasant Kunj Pkt-A, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Microsoft Excel: 1 year (Preferred) Work Location: In person Application Deadline: 04/08/2025 Expected Start Date: 04/08/2025

WHO WE ARE: IMZ Corporate Pvt Ltd is a fast-growing company specializing in IoT solutions for securing goods in transit. We collaborate with leading companies, delivering cutting-edge technology to enhance security and operational efficiency across sectors like logistics, FMCG, and government bodies. HOW WE ARE DIFFERENT: Our focus on innovation and future-oriented solutions sets us apart. We leverage the latest digital tools, including AI-driven platforms, to enhance our performance. IMZ operates in a unique and high-potential vertical with minimal competition. Our innovative solutions for securing goods in transit set us apart in the market, offering significant growth opportunities as we tap into an underserved space with cutting-edge technology. We operate with a flat hierarchy, encouraging ownership, performance-driven growth, and hands-on learning for all team members. WHY YOU SHOULD JOIN US: 1. Work closely with senior leadership in a flat organizational structure 2. Join a future-oriented company where performance matters more than degrees 3. Leverage cutting-edge digital tools, some AI-powered, in your domain 4. Opportunity for fast-paced growth if you prove your mettle 5. Be part of a startup where you can grow alongside the company 6. Competitive salary with the potential for bonuses JOB BRIEF: We are seeking a dynamic Business Development Manager to drive sustainable financial growth through increased sales and forging strong client relationships in B2G AND B2B vertical. RESPONSIBILITIES: 1. Develop a vertical growth strategy focused on both financial gain and customer satisfaction 2. Research and identify new markets and customer needs and replicate projects in states. 3. Arrange and conduct business meetings with prospective clients specially B2G and B2B. 4. Promote IMZ Corporate’s products/services by addressing or anticipating clients’ objectives 5. Prepare sales contracts while ensuring compliance with law-established guidelines 6. Maintain records of sales, revenue, and invoices 7. Build long-term relationships with new and existing clients 8. Ensure timely collections for the customers 9. Provide trustworthy feedback and after-sales support 10. Comfortable in extensive traveling within India. 11. Develop entry-level staff into valuable salespeople WHO ARE WE LOOKING FOR (REQUIREMENTS): 1. Proven experience as a Business Development Manager, Sales Executive, or relevant role 2. Demonstrated track record in Solution sales for companies in mobility and transportation domain 3. Understanding the use of digital tools lile sensors/ mobile data terminals/ RF Readers 4. Experience in customer support (a plus) 5. Proficiency in MS Office and CRM software (e.g., Salesforce) 6. Fluent in English with excellent communication and negotiation skills 7. Strong market knowledge, especially in B2B sales and B2G sales. (experience of handling logistics companies, Last mile delivery, education, Excise, Customs, elections a plus) 8. Ability to build rapport and maintain relationships with internal and external customers. 9. Strong time management and planning skills 10. BSc/BA in Business Administration, Sales, or relevant field 11. Should be mobile (two or four-wheeler) 12. Should have technical bent of mind. EXPERIENCE: 3+ years in business development or sales roles SALARY: Upto 5 LPA (Depends on last drawn salary) with additional bonuses based on performance If you're ready to contribute to our success and grow with us, apply today! Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Work Location: In person