Tech Support

You are being sought after by a US based IT company for your experience in US Technical Process to join their Pune office. This company specializes in providing innovative and sustainable lighting solutions. Responsibilities: - Provide voice-based and chat/email-based support to customers in US, Europe & Asia. - Troubleshoot technical issues related to product installation and use. - Attend to voice calls from customers and conduct remote troubleshooting. - Provide chat/email-based responses to customer queries. - Offer solutions that satisfy customers, and adeptly handle difficult situations such as complaints, sensitive customers, and mission-critical scenarios. Eligibility: - Minimum 5 years of experience as a technical/customer support representative. - Minimum 2 years of experience providing voice support to US customers. - Fluency in US English, both spoken and written. - Familiarity with Linux platform, Web applications, networking fundamentals, and Databases. - Possess good interpersonal and problem-solving skills. - Willingness to work night shifts. If you are interested in exploring career opportunities at Knowledge Labs, reach out by sending an email to info@knowledgelabs.co.in.,