2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

You will be responsible for providing voice-based and chat/email based support to customers in US, Europe & Asia. Your role will involve troubleshooting technical issues related to product installation and use, attending voice calls from customers for remote troubleshooting, providing chat/email responses to customer queries, and offering solutions that satisfy customers and handle difficult situations like complaints, sensitive customers, and mission-critical scenarios. Key Responsibilities: - Provide voice-based and chat/email support to customers in US, Europe & Asia - Troubleshoot technical issues related to product installation and use - Attend to voice calls from customers and perform ...

Posted 1 month ago

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Tech Support Knowledge Labs

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As an experienced technical/customer support representative, you will be responsible for providing voice-based and chat/email-based support to customers in the US, Europe, and Asia. Your main tasks will include troubleshooting technical issues related to product installation and use, attending voice calls from customers for remote troubleshooting, and responding to customer queries via chat and email. It will be your responsibility to provide solutions that satisfy customers, handle difficult situations such as complaints, sensitive customers, and mission-critical scenarios. To be eligible for this role, you must have a minimum of 5 years of experience as a technical/customer support represe...

Posted 3 months ago

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