Tech Support

As an experienced technical/customer support representative, you will be responsible for providing voice-based and chat/email-based support to customers in the US, Europe, and Asia. Your main tasks will include troubleshooting technical issues related to product installation and use, attending voice calls from customers for remote troubleshooting, and responding to customer queries via chat and email. It will be your responsibility to provide solutions that satisfy customers, handle difficult situations such as complaints, sensitive customers, and mission-critical scenarios. To be eligible for this role, you must have a minimum of 5 years of experience as a technical/customer support representative, with at least 2 years of experience providing voice support to US customers. Fluency in US English, both spoken and written, is essential. Additionally, familiarity with the Linux platform, web applications, networking fundamentals, and databases is required. You should possess good interpersonal and problem-solving skills, and be willing to work night shifts. If you are interested in exploring career opportunities at Knowledge Labs, please send an email to info@knowledgelabs.co.in. Join our team and be a part of an US-based IT company that provides innovative and sustainable lighting solutions.,