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0.0 - 3.0 years
0 Lacs
kochi, kerala
On-site
You will be responsible for providing technical assistance and maintaining systems to ensure smooth day-to-day IT operations. Your main duties will include troubleshooting hardware/software issues, supporting users, and managing the company's IT infrastructure. In this role, you will be expected to provide first-level technical support for hardware, software, and network-related issues. You will also be responsible for installing, configuring, and maintaining operating systems, applications, and IT equipment. Additionally, you will troubleshoot system errors, connectivity issues, and software malfunctions. Monitoring and maintaining computer systems, servers, printers, and network devices will be a crucial part of your responsibilities. You will need to ensure data security, backup, and recovery processes are in place and support end-users with email, VPN, internet, and application-related queries. Maintaining IT asset inventory, updating records, and assisting in implementing new technologies and system upgrades are also key tasks. Collaborating with external vendors for IT support and procurement when required is essential. The role requires a Bachelor's degree/Diploma in Information Technology, Computer Science, or a related field. A minimum of 2 years of experience in IT support is preferred, but freshers with strong technical knowledge may also apply. You should have a strong knowledge of Windows, Linux, and Mac operating systems, as well as familiarity with networking concepts such as LAN, WAN, routers, firewalls, and Wi-Fi. Proficiency in MS Office, Outlook, and commonly used applications, along with a basic understanding of cybersecurity practices, is necessary. Excellent problem-solving and communication skills are essential, and the ability to work both independently and as part of a team is crucial. Preferred qualifications include certifications such as CompTIA A+, CCNA, MCSA, or ITIL. This is a full-time, permanent position suitable for fresher candidates. The work location is in person.,
Posted 6 days ago
1.0 - 5.0 years
0 Lacs
kerala
On-site
As a Computer Service Engineer, IT Support Technician, or a similar role, your primary responsibility will be to provide technical support to clients both onsite and remotely. You will be tasked with diagnosing and troubleshooting computer system malfunctions, software errors, and network connectivity issues. Additionally, you will install, configure, and maintain computer hardware, operating systems (Windows, macOS, Linux), and software applications. System upgrades, repairs, and data recovery tasks will also fall within your purview. In this role, you will need to set up and configure network devices such as routers, switches, and firewalls. Providing technical assistance and training to clients on computer usage and software applications will be crucial. It is essential to document all service requests, troubleshooting steps, and resolutions accurately and in a timely manner. Keeping a comprehensive inventory of hardware, software, and tools updated will be part of your routine. To stay relevant in this position, you must stay abreast of the latest technology trends and advancements in computer hardware, software, and networking. Collaboration with other technical team members to resolve complex issues will be necessary. Ensuring adherence to service level agreements (SLAs) and maintaining high levels of customer satisfaction are key aspects of this role. Traveling to client locations may be required to provide onsite support. Qualifications and Skills required for this role include proven experience in a similar position, strong knowledge of computer hardware, software, operating systems, and networking concepts. Hands-on experience in troubleshooting hardware and software issues is essential. Familiarity with network devices configuration and troubleshooting, as well as data backup and recovery procedures, will be beneficial. Excellent problem-solving, analytical, communication (both verbal and written), and interpersonal skills are essential. You should be able to explain technical concepts clearly to non-technical users and prioritize client satisfaction. Working independently and as part of a team, along with strong organizational and time management skills, will be advantageous. Possession of a valid driver's license and willingness to travel to client sites is required. The successful candidate can expect a competitive salary based on experience and skills, opportunities for professional development and training, and a supportive and collaborative work environment. This is a full-time, permanent position. The work schedule is during the day shift, and the ability to commute or relocate to Perumbavoor, Kerala, is necessary. This job offers a platform to utilize your technical expertise, problem-solving abilities, and customer service skills to provide comprehensive IT support and contribute to client satisfaction and operational efficiency.,
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
punjab
On-site
You will be responsible for providing technical support to customers by troubleshooting, diagnosing, and resolving technical issues. Your primary focus will be on delivering timely assistance through phone, email, and chat channels. You will need to possess strong technical expertise, exceptional problem-solving skills, and a customer-centric approach. Your key responsibilities will include diagnosing and addressing hardware, software, and network-related issues, guiding customers through step-by-step solutions, and escalating complex issues to the relevant teams when necessary. It will be essential to maintain accurate records of customer interactions and resolutions. Ideally, you should have a Bachelor's degree in Information Technology, Computer Science, or a related field. Prior experience in technical support, IT helpdesk, or customer service would be beneficial. You must have strong problem-solving and analytical abilities, excellent communication skills, and proficiency in using ticketing systems, remote support tools, and CRM platforms. Joining us will provide you with a competitive salary, opportunities for professional growth, a collaborative work environment, and exposure to cutting-edge technology. This is a full-time, permanent position with night shift requirements. The work location is in person. If you are looking to utilize your technical skills in a customer-focused role and grow professionally in a dynamic environment, this opportunity may be the right fit for you.,
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
haryana
On-site
As an IT Support Specialist, you will be responsible for providing exceptional technical assistance to our team, diagnosing and resolving hardware and software issues, ensuring smooth operation of IT systems, and delivering excellent customer service to end-users. You will be expected to provide timely and effective support to end-users via phone, email, or in person, addressing hardware, software, and network-related issues. Additionally, you will install, configure, and maintain computer systems, software applications, and network equipment to ensure optimal performance. Your role will involve diagnosing and resolving technical problems, using problem-solving skills and IT knowledge. You will create, modify, and manage user accounts, passwords, and access rights, and maintain accurate records of technical issues, solutions, and user interactions in the IT ticketing system. Assisting in applying software updates, security patches, and system upgrades, troubleshooting network connectivity problems, and assisting users with connectivity-related issues will also be part of your responsibilities. The ideal candidate should have a bachelor's degree in computer science, information technology, or a related field, with a minimum of 2 years of experience in IT support or a related role. Proficiency in troubleshooting hardware and software issues on various operating systems, excellent customer service and communication skills, strong problem-solving abilities, and familiarity with remote support tools are required. Preferred certifications include CompTIA A+, Microsoft Certified: Windows Server Fundamentals, and Cisco Certified Network Associate (CCNA). This full-time permanent position offers benefits such as a flexible schedule, health insurance, life insurance, and provident fund. The work location is in person, and the schedule includes evening shift, fixed shift, Monday to Friday, night shift, and US shift.,
Posted 2 weeks ago
0.0 - 3.0 years
0 Lacs
palghar, maharashtra
On-site
As a Desktop Engineer, you will be responsible for installing, configuring, and maintaining desktop computers, laptops, printers, and other IT peripherals. Your role will involve troubleshooting hardware, software, and network-related issues, providing first-level support to users, and ensuring timely system upgrades and patches. You will also be in charge of maintaining inventory and records of IT assets, setting up new user accounts, and managing permissions. In addition, you will need to support LAN, WAN, and internet connectivity issues. To qualify for this position, you should have a minimum of 6 months to 1 year of experience in desktop support or IT helpdesk roles. A Diploma or Bachelor's degree in Computer Science, IT, or a related field is required. Basic knowledge of Windows OS, MS Office, and remote desktop tools is essential, along with familiarity with antivirus, backup, and system update procedures. Good communication and problem-solving skills are also important, as well as the ability to work both independently and in a team environment. Preferred skills for this role include knowledge of basic networking concepts such as IP, DNS, DHCP, LAN/WAN, and certification in hardware and networking (e.g., CompTIA A+, N+, MCP) would be a plus. This is a full-time position based in Andheri & Palghar with a CTC offered between 15,000 to 18,000 per month. The ideal candidate should be available to join immediately and be willing to work day shifts and evening shifts from Monday to Friday. Additionally, Provident Fund benefits are provided as part of the job package.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a System Administrator/IT Engineer, you will be responsible for managing the organization's IT infrastructure in Bangalore, HSR. Your primary duties will include installing, configuring, and maintaining servers, networks, and software applications. You will monitor system performance, troubleshoot issues, ensure data security, and backup procedures. Additionally, you will play a role in planning system upgrades, providing technical support to end-users, and enforcing IT security policies. Your responsibilities will also involve providing support for network-related issues, configuring and maintaining networking equipment, collaborating with support teams to resolve complex IT problems, monitoring infrastructure performance, and conducting routine maintenance tasks such as applying patches and updates. You will assist in implementing and enforcing IT security policies, investigating access-related incidents, and resolving security breaches. Furthermore, you will install, configure, and maintain servers, desktops, laptops, and peripherals. Managing user accounts, permissions, and group policies in Active Directory or any other directory services will be part of your role. You will document support tickets, resolutions, and knowledge base articles, collaborate with other IT teams for process improvements, and manage antivirus software across the organization. In addition, you will provision and enroll mobile devices into the MDM system, coordinate IT hardware/software procurement, maintain accurate records of IT assets, track asset lifecycle, configure new-hire systems, and provide IT on-boarding for new employees. You will also support Audio Video equipment in office conference rooms. To qualify for this role, you should have a Bachelor's degree in computer science or a related field, at least five years of experience in a similar role, extensive knowledge of IT systems and networks, and solid understanding of IT administration best practices and system security. Strong analytical and problem-solving skills, excellent interpersonal and communication skills, and a commitment to continuous learning are essential. Relevant certifications such as Microsoft Technology Associate (MTA), CCNA, ITIL, or CompTIA A+ would be beneficial. If you are a confident, high-energy individual with a startup mentality, a bias to action, and a quick learner with an execution orientation, this position is ideal for you. Your ability to work well in a fast-paced environment, collaborate with teams, and excel in your role will be key to your success in this position.,
Posted 1 month ago
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