Job
Description
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Role Overview As a Tech Process Specialist you will help build the next generation of internal tools for our team using Salesforce managing and configuring Salesforce environments to ensure optimal performance and user satisfaction, and aligning Salesforce strategy with business goals to drive continuous improvement. Position Responsibilities Responsible for creating and managing user accounts, profiles, roles, and permissions within Salesforce platform Develop and maintain workflows, process builder, flows and approval processes and create and manage custom reports, dashboards, and analytics. Maintain data security through effective access controls and sharing rules. Develop and maintain advanced Salesforce skills, including Apex, Visualforce, and Lightning components. Import, update, and ensure data quality using data loader tools. Customize Salesforce objects, fields, page layouts, and record types to meet business needs. Manage and configure Salesforce environments and exposure to Salesforce OOTB (Out of the box) functionalities Conduct regular system maintenance tasks, including backups and updates. Monitor system health and troubleshoot issues promptly and Stay updated with Salesforce releases, new features, and best practices. Provide ongoing support and training to Salesforce users and Create and maintain user documentation and training materials. Assist users with troubleshooting and resolving Salesforce issues. Testing the stability and functionality of the application. Hands on Experience on package installation , SSO setup. Strong background in Salesforce Sharing model , Metadata usage. Hands on experience on Case to email , web to lead. Data operations incl. Bulk data import, cleanup, update or deletions using ETL tools , Google drive etc. Minimum Qualifications 5+ solid experience as a Salesforce Administrator in Sales, Service, Community clouds for a user base greater than 1000 users. Preferred Certified in Salesforce Administrator and Platform App Builder Proficiency in Salesforce administration, including user management, data management, and customization. Strong understanding of Salesforce best practices and system integrations. Excellent problem-solving skills and attention to detail. Excellent verbal and written communication Solid ability to gather, document and execute detailed specifications from high level requirements with little supervision. Preferred Qualifications BA/BS degree or equivalent practical experience. Expertise in Customer/user facing. Exposure to Apex, LWC , Data loader , ETL tools , SOQL , SOSL. 3 years experience using GIT based continuous integration & delivery, Changesets , deployment Tools. Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less
