Tech Lead (Operations)

Regal Credit Management is hiring a Tech Lead – Operations to build and manage the internal infrastructure supporting our CyberSweep, Reputation Management, and Support teams. In this role, you'll lead the development of systems that automate workflows, track suppression efforts, and integrate AI-driven performance pipelines across the organization.

This is a high-impact position reporting directly to our Director of AI Operations, with daily collaboration across Compliance, Support, and Internal Systems teams.

Key Responsibilities

• Design and maintain operational dashboards using Zoho Analytics
• Develop automated workflows and SOP systems within ClickUp
• Build and support prompt integration pipelines and suppression tracking flows
• Collaborate with leadership and key stakeholders to identify and resolve operational bottlenecks
• Integrate internal tools and platforms to streamline team workflows and data reporting
• Maintain system documentation and SOPs in Notion or Google Docs
• Monitor performance of AI systems and ensure prompt logic is aligned with internal processes

Required Qualifications

• Minimum 4 years of experience in systems automation, internal tools development, or operations engineering
• Hands-on experience with Zoho Analytics and ClickUp (dashboards, custom fields, automations)
• Familiarity with GPT agents, prompt flows, or AI-integrated systems
• Strong background in cross-functional system integration (support, compliance, operations)
• Excellent communication skills and attention to detail

Preferred Qualifications

• Experience with Google Search Console
• Knowledge of OpenAI APIs or prompt tagging and review
• Documentation skills using Notion or Google Docs

Job Type: Full-time

Pay: ₹90,000.00 - ₹150,000.00 per month

Benefits:

• Health insurance
• Work from home

Experience:

• systems automation: 4 years (Required)
• operations engineering: 4 years (Required)