Tech Lead – Products & Services (AI-Enabled Fintech)

We are seeking a Tech Lead – Products & Services (AI-Enabled Fintech) to build and manage the systems infrastructure that powers SOP tracking, AI agent performance, and workflow visibility across our Products & Services organization. This is a mission-critical, cross-functional role where you’ll lead efforts to streamline dashboards, monitor automation flows, and support internal tooling that drives operational excellence.

You will collaborate with product leaders, AI strategists, and analysts to design and maintain dashboards, automation systems, and prompt lifecycle tracking frameworks.

Key Responsibilities

Systems & Dashboard Development

• Design and maintain Zoho Analytics dashboards for tracking Credit Block status, refund activity, onboarding funnels, and agent adoption.
• Build and manage ClickUp automations and field logic to connect SOPs, prompts, departments, and task ownership.
• Score GPT prompt usage in relation to SOP coverage and freshness metrics.

SOP-to-AI Logic Conversion

• Translate SOP documentation into structured logic (input/output mapping, tagging, compatibility tracking) for use by AI agents.
• Maintain alignment between Notion, ClickUp, and Zoho as processes evolve.

AI Agent Infrastructure & Monitoring

• Support the infrastructure for prompt lifecycle management, version control, and feedback collection.
• Collaborate with AI and analytics stakeholders to monitor agent performance, detect logic mismatches, and surface training signals.

Cross-Team Collaboration

• Translate product and operations requests into dashboards, logic frameworks, or automation workflows.
• Maintain documentation, async updates, and version history with clarity and consistency.

Qualifications

• 4+ years of experience in platform operations, analytics delivery, or systems enablement roles.
• Strong hands-on experience with:
• Zoho Analytics
• ClickUp automations
• Notion, Airtable, or similar tools
• GPT or prompt-based systems (prompt lifecycle, tagging, versioning)
• Proficiency in creating structured workflows, dashboards, and async-friendly documentation.

Job Type: Full-time

Pay: ₹243,682.00 - ₹365,524.00 per month

Benefits:

• Health insurance
• Work from home

Education:

• Bachelor's (Preferred)

Experience:

• platform ops: 4 years (Required)