Ready to Work in US and Europe shifts
A minimum of 5 years direct experience with NX and Teamcenter
Teamcenter configuration and customization knowledge for BMIDE, TC-NX integrations, Active Workspace and NX Integration, CATIA Integration
Teamcenter infrastructure architecture knowledge and experience
Teamcenter Multisite experience
Analytical skills with experience in overall Teamcenter product to solve Teamcenter end user issues
Understanding of configuration management and document control best practices
Analytical and process management skills

Required Knowledge/Skills, Education, and Experience

Depending on types of applications supported, qualified candidates must have a degree in Mechanical Engineering, Mechanical Design, Computer Science or equivalent schooling and/or experience.
A minimum of three to six years, NX CATIA CAD, experience and working
Strong background in Teamcenter application.
Experience in customer support and call tracking system.
Background in Microsoft SQL or Oracle.
Production clones to Test environments and Dev environments.
Creating Teamcenter environments for the Development, Test and Production from scratch including installing databases.
Perform Teamcenter system administrator activities, such as removing process and data locks, create and manage workflows and statuses as needed, manage folder structure, create queries
Act as first point of contact for problem resolution and resolve key systemic production issues.
Create and execute disaster recovery plans for Teamcenter Environments.
Teamcenter Multisite support including trouble-shooting data transfer and sync issues, schedule manager and end user support.
Experience in ACLs, Workflows, Organization, TC Visualization, Classification and NX Manager.
Experience Structure Manager including creating Revision Rules and Variant Rules. Configuring Assemblies using Rev and Variant rules.
Experience in creating batch scripts for different Teamcenter purposes.
Experience in Teamcenter customization using ITK and SOA.
Experience in Teamcenter Upgrades for TC Unified Architecture
Experience in migration of PLM data from Teamcenter and other business applications to Teamcenter Unified Architecture
Experience in TC-NX and TC-CATIA integration and also NX and CAD Customization

As an Technical Support Engineer, you are responsible for assisting customers in the use of Siemens software; interfacing with support and development management to escalate key customer issues; customer self-help tools; assist in testing and verification of software fixes during the development cycle. TAC calls would occasionally require additional input from technical leads, development, and management.

Answer all Support calls from clients and provide solutions for problems.
Under minimum direction, analyze clients problem and providea solution or a workaround in a timely manner that meets the customers needs.
Duplicate client problems, provide explicit problem examples to development and write detailed problem and enhancement reports.
Provide technical assistance to team members on difficult customer problems.
Identify critical issues and take responsibility for successful resolution of issue while coaching.
Actively participate and seek out GTAC department opportunities in including: product testing, Incident Report, Problem Report, and Enhancement Request maintenance, GTAC Quarterly and Symptom/Solution article creation, and staff meeting discussions. Recommend improvements to GTAC objectives.
Create Solution Center articles, and a technical training sessions every other year.
Train a minimum of 80 hours.

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