158 Team Performance Jobs - Page 7

About the Role We are seeking a highly motivated, experienced Inside Sales Manager to lead the Sales team and play a key role in driving the company's revenue by identifying and converting high quality leads. Your primary focus will be on developing and implementing effective lead activation strategies, leading a rockstar sales team to drive conversions, and ensuring the achievement of sales targets keeping user experience at the forefront. The charter will include of Create and implement a lead conversion plan, optimizing channels, and collaborating with marketing and product teams for driving results. Establish lead qualification criteria and optimize conversion processes for high-quality leads to maximize sales efficiency and revenue generation. Hire, retain and coach the overall sales team - Monitor team's progress, key performance metrics, and be a sales leader who improves team performance day in and day out. Work closely with the servicing team to nurture leads, understand customer needs, and convert leads into revenue conversion opportunities. Build and maintain strong relationships with key stakeholders, agents, and servicing teams. Identify market trends, competitor activity, and customer needs to create holistic sales strategies. Hands-on with CRM (Zoho, Leadsquared, Ameyo) and data tools to efficiently design better systems for team efficiency and business insights. Ideal Persona Overall 4+ years of experience in Business Development, with minimum 1 year experience in managing a sales team of over 20 members Experience in top line and bottom line funnel management Good in communication and confident Ed-tech experience mandate Good Google sheet Skills

Basic Section No. Of Openings 1 External Title Tele Collections Lead - Cards & PL Employment Type Permanent Employment Category Field Closing Date 06 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Assets Division/Function (SBU) Credit Cards Department Receivables Sub-Department Receivables Generic Role Unit Manager External Title (Job Role) Tele Collections Lead - Cards & PL Division Credit Cards Zone South State Tamil Nadu Region Tamil Nadu Area Chennai Cluster Chennai PT Location Chennai Branch Code 9999 Branch Name Head Office Skills Skill Sales Highest Education Bachelor of Science Working Language English Urdu About The Role Lead and manage a team of collection agents. Set and monitor performance targets for the team. Provide training, support, and guidance to team members. Ensure compliance with company policies and regulatory requirements. Handle escalated customer issues and resolve in a timely manner. Analyze collection data to identify areas for improvement. Develop and implement strategies to improve collection efficiency. Prepare and present regular reports on team performance.

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? The Keyloop Chat Leader will be responsible for overseeing the daily operations of the Keyloop Chat team, ensuring high-quality customer interactions, and driving continuous improvement in customer support processes. This role involves managing a team of chat agents, monitoring performance, and implementing strategies to enhance customer satisfaction. Key Duties and Responsibilities *People who have/had Chat experience only can apply for this TL position. *someone who has spent more than 12 months in the organization. Lead and manage the Keyloop Chat team, providing coaching, training, and performance management to ensure high standards of customer service. Monitor chat queues and volume, assess workload, and plan staffing needs to ensure adequate coverage. Oversee real-time chat monitoring to ensure quality and adherence to guidelines. Collaborate with other departments, including marketing, IT, and customer service, to improve customer engagement and support processes. Implement and update shift schedules, ensuring optimal team performance and coverage. Provide support and guidance to team members, addressing any queries and encouraging collaboration. Stay updated with industry trends, new technologies, and best practices in customer support to continuously improve team performance. Required Qualifications and Skills Proven experience in a leadership role within a customer support or chat environment. Strong coaching, training, and performance management skills. Excellent communication and interpersonal skills. Ability to assess workload, plan staffing needs, and manage shift schedules. Knowledge of industry trends, new technologies, and best practices in customer support. Strong problem-solving skills and the ability to make decisions under pressure. Preferred Qualifications Experience working with CRM systems and chat monitoring tools. Familiarity of Keyloop products Keyloop doesn’t require academic studies for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply. Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply .

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: EDC Retail – EDC is one of Paytm‘s business tool to help merchant grow and manage their business through simplicity and data driven technology. About the role The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations. Expectations/ Requirements 1. Create an inspiring team environment with an open communication culture. 2. Need to drive swiping device sales in the assigned area. 3. Resolving merchant queries 4. Drive overall engage merchant base 5. Capable of hiring and building team 6. Set clear team goals 7. Delegate tasks and set deadlines 8. Oversee day-to-day operation 9. Monitor team performance and report on metrics 10. Motivate team members 11. Discover training needs and provide coaching 12. Listen to team members feedback and resolve any issues or conflicts 13. Recognize high performance and reward accomplishments 14. Encourage creativity and risk-taking 15. Suggest and organize team building activities Superpowers/ Skills that will help you succeed in this role 1. Must have high level drive, initiative and self – motivation. 2. Should have team handling experience. 3. Identify and meet potential clients by growing, maintaining and leveraging your network. 4. Should have good exposure in cold calling, pre sales and lead generation. 5. Should be a graduate.6. Should possess good communication and negotiation skills. Education - Graduation or Post-graduation Why join us : We aim at bringing half a billion Indians in to mainstream economy, and everyone working here is striving to achieve that goal. Our success are rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. Compensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Hi, We are hiring for the Leading ITES Company for Operations Manager - Legal Back Office Role. Job Description: Performance feedback session to be provided to agents. Primary focus on CPM/SLA. One to one relation building. Analyze various reports including process dashboards& team performance reports Motivating associates through effective management, career development & implementation of reporting mechanism. Timely Submission of Operations Review Manage attendance and attendance incentive for the team Attain SLA through effective management of the daily operations of the team Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback. Conduct audits & share feedback with team members Will be responsible for managing the portfolio of clients. Requirements Graduation is a must. Proven experience of min. 2 years as Operations Manager on papers Should be willing to work in 24*7 working environment. Excellent verbal / written communication skills Good with Analytical skills/ MS Excel / presentation skills Key Skills: a) 8+ years of experience in implementing HR and Operations policies, manage floor b) Minimum 2 years as Operations Manager on papers c) Any Graduate

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? This Role involves deeper understanding of the Service Centre / Query Management teams & Leveraging expertise to solve specific problems pertaining to Comp & Benefits . Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.Customer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? "Essentials: Bachelor's degree (Any decipline)Desirable: HR Domain Certification Knowledge and experience of Success Factors Employee Central Module""Essentials : 6 - 7 years of industry experience 4+ years of Service Centre / Query Management experience 1+ years of team handling experience Experience of working on HCM system Client / stakeholder engagement in outsourcing environmentDesirable : Working knowledge of Success Factors - Employee Life Cycle processes New process transition Experience in HRO set up for multi- country support Roles and Responsibilities: "Delivery & Client management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: Ensure adherence to designed process Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Demonstrate strong customer service in all activities & lead by example Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution Create a logical plan with realistic estimates and schedule for an activity or project segment. Ensure progress, issues and agreements are properly documented and acted upon. Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation In-depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) Acquires in depth knowledge, as required & support in Knowledge Transfer of any process Qualification Any Graduation

Key Responsibilities: - Assist in Telecalling and Telesales - Participate in training sessions to learn about our products/services and company processes. - Collaborate with team members on various projects and initiatives. - Provide support in daily operations and administrative tasks as needed. - Contribute ideas and insights to improve team performance and processes. - Maintain accurate records and documentation.

About Us Paytm is India's leading mobile payments and financial services distribution company. As a pioneer of the mobile QR payments revolution in India, Paytm builds technologies that empower small businesses through seamless payments and commerce solutions. Our mission is to serve half a billion Indians and integrate them into the mainstream economy through the power of technology. About the Team. The Oil and Gas Vertical focuses on providing offline payment solutions including QR Code and POS-based transactions. This team works closely with petrol and gas stations, as well as other retail merchants, to facilitate end-to-end sales, onboarding, and operations. It also involves maintaining strong relationships with PSU companies and Oil Marketing Companies. About the Role. We are looking for a Channel Sales Manager to drive product sales, represent Paytm’s brand, and manage customer relationships. The role involves handling a field sales team, onboarding merchants, and expanding our distribution network. You’ll act as the key point of contact throughout the customer journey from lead generation to conversion and after-sales support. Key Responsibilities. Onboard and service petrol and gas station merchants Manage and motivate a team of 5 or more sales representatives Drive merchant acquisition through QR and POS products Maintain strong business relationships with PSU and Oil Marketing Companies ? Achieve sales and incentive targets through team performance Analyze sales data to optimize performance and drive growth Expectations & Requirements. 1. Must own a smartphone, bike, and helmet 2. Strong growth mindset and entrepreneurial zeal 3. Good understanding of the local market and merchant ecosystem 4. Prior experience in a Channel Sales role with a team of at least 5 members 5. Familiar with concepts like distribution, channel expansion, and performance metrics 6. Proven track record in helping sales teams achieve high incentive earnings Superpowers / Skills That Will Help You Succeed. 3+ years of experience in Channel Sales & Distribution Proven experience in team management Proficiency in Excel and other sales data tools Education. Graduate or higher (Post Graduation preferred) Why Join Us. ? Join a collaborative, technology-driven work culture with clear performance metrics Opportunity to increase Average Revenue Per User (ARPU) through cross-selling ? Be part of India’s largest digital lending ecosystem Earn respect and recognition based on merit and contribution Make a direct impact on the financial inclusion of millions of merchants Compensation We believe in creating wealth for the right talent. With over 500 million registered users, 21 million merchants, and an unmatched ecosystem, Paytm is uniquely positioned to democratize access to credit. Come, be a part of India’s biggest digital lending and payments success story.