99 Team Performance Jobs - Page 4

Max Life Insurance Company Limited is looking for Assistant Manager to join our dynamic team and embark on a rewarding career journey Supervises daily operations and team performance Assists in strategic planning and business development Ensures compliance with company policies and procedures Supports senior management in decision-making

SUMMARY Position Title: Sales Head / Branch Head - Mumbai Department: Sales & Business Operations - Commercial Real Estate Reports To : CEO Location : Mumbai - Andheri Employment Type: Full-time Role Overview The Sales Head / Branch Head will lead the overall sales and business operations for the assigned region, with primary accountability for revenue generation, sales team performance, and business growth. This role involves managing multiple sales teams (through Team Leads), driving enquiry generation through local marketing initiatives, overseeing the property inventory tea m, and ensuring strict process adherence with special focus on CRM usage and data hygiene. Key Responsibilities: Revenue & Sales Ownership Drive overall sales performance and achieve branch revenue targets through structured sales execution. Team Leadership & Development Lead, mentor, and develop multiple sales teams via Team Leads to ensure high performance and accountability. Local Marketing & Enquiry Generation Plan and execute localized marketing initiatives to generate quality enquiries and support business growth. Property Inventory Management Oversight Ensure accurate, updated property listings and effective coordination between sales and inventory teams. Process Adherence & CRM Focus Enforce disciplined adherence to sales processes and ensure 100% CRM usage for data hygiene and visibility. Ensure 100% adherence to Fairdeal’s defined sales processes Client Relationship Management Build and nurture relationships with key clients, supporting the team in strategic negotiations and deal closures. Operational Support & Branch Coordination Oversee day-to-day branch operations, ensuring seamless coordination with internal functions and compliance standards. Reporting & MIS Ensure timely and accurate reporting of sales metrics, funnel progress, CRM compliance, and team productivity. Candidate Profile: Graduate/Postgraduate in Business, Sales, or related fields. 10-15 years of experience in B2B sales, preferably in real estate or solution sales with sufficient experience having worked in the preferred markets of Hyderabad or Pune Proven leadership experience managing sales teams and achieving revenue targets. Strong understanding of local market dynamics (Hyderabad / Pune preferred). Hands-on experience in local marketing and business development. Ability to manage multi-functional teams (sales, marketing, inventory). Strong focus on process adherence and CRM-driven sales management. Excellent leadership, communication, and relationship-building skills. Proficient in CRM usage and sales analytics. Requirements: Strong communication skills in English and local languages if applicable. High level of patience, adaptability, and customer service. Ability to work in a target-driven environment. Compensation & Benefits: Travel allowances and Attractive Incentives Medical Insurance

Key Responsibilities: - Assist in Telecalling and Telesales - Participate in training sessions to learn about our products/services and company processes. - Collaborate with team members on various projects and initiatives. - Provide support in daily operations and administrative tasks as needed. - Contribute ideas and insights to improve team performance and processes. - Maintain accurate records and documentation. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job Title: Inside Sales Team Lead Reports to: Sales Director/Head of Sales Location: Mumbai Job Summary: We are seeking an experienced and results-driven Inside Sales Team Lead to manage a team of Inside Sales Team Members covering various regions and client segments, primarily in the Financial Services industry. The successful candidate will be responsible for training, managing, and monitoring the team to ensure they achieve their target meetings and contribute to the overall sales growth of the organization. Key Responsibilities: Team Management: Recruit, train, and onboard new Internal Sales Team Members to ensure they have the necessary skills and knowledge to succeed in their roles. Provide ongoing coaching, mentoring, and feedback to team members to improve their performance and address any skill gaps. Conduct regular performance reviews and evaluations to assess team members' progress and provide constructive feedback. Sales Performance Management: Set and manage team targets, ensuring that each team member has clear goals and objectives. Monitor and track team performance against targets, providing regular feedback and coaching to ensure targets are met or exceeded. Identify and address any performance issues or obstacles that may impact target achievement. Training and Development: Develop and implement training programs to enhance team members' sales skills, product knowledge, and industry expertise. Ensure that team members are equipped to effectively communicate the value proposition of our products/services to clients. Regional and Segment Management: Manage and coordinate sales efforts across multiple regions and client segments, ensuring that team members are aware of regional and segment-specific requirements and opportunities. Collaborate with other sales teams and stakeholders to share best practices and leverage opportunities. Meeting Targets: Ensure that the team achieves its target meetings, including sales calls, demos, and presentations. Monitor and track meeting metrics, including meeting frequency, quality, and conversion rates. Reporting and Analytics: Develop and maintain accurate and timely sales reports, including sales performance, pipeline management, and customer engagement metrics. Analyze sales data and provide insights to inform sales strategies and optimize team performance. Compliance and Risk Management: Ensure that team members are aware of and comply with all relevant regulatory requirements, industry standards, and company policies. Identify and mitigate any risks that may impact sales performance or reputation. Requirements: 10+ years of experience in sales engagement / outreach, currently in a senior managerial position in a financial services industry. Proven track record of achieving desired sales outcomes and leading high performing inside sales teams. Strong leadership and coaching skills, with the ability to motivate and develop team members. Excellent communication, interpersonal, and presentation skills. Strong analytical and problem-solving skills, with the ability to analyze sales data and develop insights. Experience with sales engagement tools and software. Ability to work in a fast-paced environment and adapt to changing priorities and requirements. Strong knowledge of the financial services industry, including trends, challenges, and regulatory requirements. Roles and Responsibilities Job Title: Inside Sales Team Lead Reports to: Sales Director/Head of Sales Location: Mumbai Job Summary: We are seeking an experienced and results-driven Inside Sales Team Lead to manage a team of Inside Sales Team Members covering various regions and client segments, primarily in the Financial Services industry. The successful candidate will be responsible for training, managing, and monitoring the team to ensure they achieve their target meetings and contribute to the overall sales growth of the organization. Key Responsibilities: Team Management: Recruit, train, and onboard new Internal Sales Team Members to ensure they have the necessary skills and knowledge to succeed in their roles. Provide ongoing coaching, mentoring, and feedback to team members to improve their performance and address any skill gaps. Conduct regular performance reviews and evaluations to assess team members' progress and provide constructive feedback. Sales Performance Management: Set and manage team targets, ensuring that each team member has clear goals and objectives. Monitor and track team performance against targets, providing regular feedback and coaching to ensure targets are met or exceeded. Identify and address any performance issues or obstacles that may impact target achievement. Training and Development: Develop and implement training programs to enhance team members' sales skills, product knowledge, and industry expertise. Ensure that team members are equipped to effectively communicate the value proposition of our products/services to clients. Regional and Segment Management: Manage and coordinate sales efforts across multiple regions and client segments, ensuring that team members are aware of regional and segment-specific requirements and opportunities. Collaborate with other sales teams and stakeholders to share best practices and leverage opportunities. Meeting Targets: Ensure that the team achieves its target meetings, including sales calls, demos, and presentations. Monitor and track meeting metrics, including meeting frequency, quality, and conversion rates. Reporting and Analytics: Develop and maintain accurate and timely sales reports, including sales performance, pipeline management, and customer engagement metrics. Analyze sales data and provide insights to inform sales strategies and optimize team performance. Compliance and Risk Management: Ensure that team members are aware of and comply with all relevant regulatory requirements, industry standards, and company policies. Identify and mitigate any risks that may impact sales performance or reputation. Requirements: 10+ years of experience in sales engagement / outreach, currently in a senior managerial position in a financial services industry. Proven track record of achieving desired sales outcomes and leading high performing inside sales teams. Strong leadership and coaching skills, with the ability to motivate and develop team members. Excellent communication, interpersonal, and presentation skills. Strong analytical and problem-solving skills, with the ability to analyze sales data and develop insights. Experience with sales engagement tools and software. Ability to work in a fast-paced environment and adapt to changing priorities and requirements. Strong knowledge of the financial services industry, including trends, challenges, and regulatory requirements.

Hi, We are hiring for Leading ITES Company Team Lead - Collections Role Job Description: 5 to 7 years of overall experience At least 3 years of B2B (Business to Business) Collections experience. Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Oversight on the team and ensuring daily BAU. Manage day to day operations functions of team management and performance delivery. Review and resolve issues. Meeting KPIs and client defined targets. Training and coaching on floor. Quality and feedback for team members for driving performance. Perform quality evaluations and provide coaching/feedback on performance to team members. Process Improvement and increasing efficiencies. Communication with internal and external stakeholders Reporting and analysis on reports and avenues for improvement. Work in Collections target orientation environment Experience in managing the teams and operations in Contact Centre in a Collections operations Environment. Fair understanding on Quality tools and methodology Manage shrinkage & absenteeism, attritions etc. Outlier agent support/management Proactively communicates process exceptions & deviations to Manager, and bottlenecks to process stakeholders as required. Prepare weekly and monthly decks highlighting performance, achievements, areas of improvement and action items to address any gaps Client management and effective delivery on the expectations set by the client on daily and monthly basis. Execute specific Collections Leads tasks as assigned by client as part of delivery management/production. Strong analytical and Excel skills, including v-lookups and pivot tables Key Skills a) Any Graduate b) Min 5 Years of Overall Exp c) Min 3 Years Experience in B2B/B2C Collections To Apply for Team Lead - Collection Role in Gurgaon . Copy and Paste the below link https://outpace.in/job/team-lead-collections/ To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: > Click on Start option to Apply and fill the details > Select the location as Other and Type : Job Code # 326

Hi, We are hiring for Leading ITES Company Team Lead - Collections Role Job Description: 5 to 7 years of overall experience At least 3 years of B2B (Business to Business) Collections experience. Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Oversight on the team and ensuring daily BAU. Manage day to day operations functions of team management and performance delivery. Review and resolve issues. Meeting KPIs and client defined targets. Training and coaching on floor. Quality and feedback for team members for driving performance. Perform quality evaluations and provide coaching/feedback on performance to team members. Process Improvement and increasing efficiencies. Communication with internal and external stakeholders Reporting and analysis on reports and avenues for improvement. Work in Collections target orientation environment Experience in managing the teams and operations in Contact Centre in a Collections operations Environment. Fair understanding on Quality tools and methodology Manage shrinkage & absenteeism, attritions etc. Outlier agent support/management Proactively communicates process exceptions & deviations to Manager, and bottlenecks to process stakeholders as required. Prepare weekly and monthly decks highlighting performance, achievements, areas of improvement and action items to address any gaps Client management and effective delivery on the expectations set by the client on daily and monthly basis. Execute specific Collections Leads tasks as assigned by client as part of delivery management/production. Strong analytical and Excel skills, including v-lookups and pivot tables Key Skills a) Any Graduate b) Min 5 Years of Overall Exp c) Min 3 Years Experience in B2B/B2C Collections To Apply for Team Lead - Collection Role in Gurgaon . Copy and Paste the below link https://outpace.in/job/team-lead-collections/ To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: > Click on Start option to Apply and fill the details > Select the location as Other and Type : Job Code # 326

Role Purpose The purpose of the Practice Head role is to enhance organizational capability within the practice they lead by providing strategic direction, enabling design and execution of sustainable, targeted programs, policies and processes that enable or sustain various aspects of talent development, engagement and retention in Wipro. Do - Strategy Development and Deployment - Support development of overall practice charter for the organization - Achieve talent capability improvements by creating and deploying annual plan based on business strategy, requirement analysis and emerging business realities - Determine optimal structure and roles in the team for increased efficiency and effectiveness - Program / Intervention Design and Development - Address specific practice related challenges by working with business leaders to understand the problem, designing and deploying specific programs, processes or interventions. - Drive contextualization as per unit requirements, in programs deployed - Direct future capability building within the practice by developing new programs in consultation with business leaders, academia and external parties - Increase effectiveness of existing programs, policies or processes by commissioning and overseeing program redesign and refresh - Enhance the team design and delivery capabilities by devising and implementing frameworks for program effectiveness measurement - Team Management and Development - Provide overall direction and guidance to the team for program design and delivery - Complete all people processes for the team such as performance Nxt, WLQ etc. as applicable - Build team capability by reviewing team performance and recommending learning / development intervention in consultation with the concerned teams - Support & motivate the team by - - Coaching team members to build expertise and skill within the function - Driving focus in the team by aligning them with annual plans and performance goals - Encouraging team to undertake self-development and capability building. Mandatory Skills: Cloud Platform Resilence Test Engg. Experience5-8 Years.

Job Title:ASSISTANT LEAD / LEAD Experience4-6 Years Location:Chennai : DUTIES & RESPONSIBILITIES Oversee the day-to-day operations of the team. Monitoring team performance and providing constructive feedback. Support and provide internal cross training / knowledge sharing for team members and new joiners. Motivate team members to perform at their best. Possess high ethical and moral standards. Excellent communication and interpersonal skills. Has aptitude to learn new software and systems Team management skills Attention to detail and accuracy Other duties as assigned. Should be willing to work as Individual contributor Subject matter expert as well EDUCATION & PROFESSIONAL QUALIFICATIONS Miniminum Bachelor Degree of Accounting / Commerce Masters degree in Accounting preferred PROFESSIONAL EXPERIENCES Minimum 4 - 6 years of working experiences in GL & Reporting for Asst Lead Minimum 5 - 8 years of working experiences in GL & Reporting for Lead Sound knowledge of Accounting & Reporting and controls to ensure accuracy COMPETENCIES Supervising Others Motivating Others Team Building Communication Skills Manage Performance Conflict Resolution Problem Solving LANGUAGES Good Proficiency in English [ Read / Write / Speak ] KNOWLEDGE & S Microsoft Excel is mandatory Powerpoint presentation PowerBI and Macro building - Preferred

Job Title:Sr Lead / Asst Manager Experience8-12 Years Location:Chennai : DUTIES & RESPONSIBILITIES 3 years of experience in managing team. Flexibility in working as a shift and/or on holidays. Oversee the day-to-day operations of the team. Monitoring team performance and providing constructive feedback. Support and provide internal cross training / knowledge sharing for team members and new joiners. Motivate team members to perform at their best. Running biannually staff appraisals for team members and creating progress plans. Possess high ethical and moral standards. Excellent communication and interpersonal skills. Assigning proper controls to ensure no lapses in the process execution Other duties as assigned. EDUCATION & PROFESSIONAL QUALIFICATIONS Miniminum Bachelor Degree in Commerce / Accounting Masters degree / CA Inter / CWA Inter preferred PROFESSIONAL EXPERIENCES Minimum 5 years of working experiences in managing a team of two members or more. Experience in handling GL & Reporting process for 8-12 years Sound knowledge of GL & Reporting and controls to ensure accuracy Continuous Improvement of processes Stakeholder management COMPETENCIES Supervising Others Motivating Others Team Building Communication Skills Manage Performance Conflict Resolution Problem Solving Interviewing Skills LANGUAGES Good Proficiency in English [ Read / Write / Speak ] KNOWLEDGE & S Microsoft Excel is mandatory Powerpoint presentation PowerBI and Macro building - Preferred

- Manage team of 6 RMs - Leadership & Motivational Skills - Achieving Team Sales Targets - Plan & Execute Events - Ensure Customer Satisfaction - Track all enquiries & monitor daily activities - Organize field task - Coordinate across departments Perks and benefits Incentives on Target Achievement :- Upto 2.00 lacs

About Zyla (www.zyla.in) Zyla Health is Indias highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer. Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs. Why will you love working with us We are India's leading AI-powered care management platform. Our vision is to be the de-facto healthcare expert in every home, providing access to the most personalized & real-time care to improve the quality & longevity of lives. Zyla takes a clinical approach to provide hyper-personalized and real-time care delivered by an able team of experienced doctors & medical experts to improve the health outcomes of the user. We have the finest talent across technology, data science, medicine, and management, and a product with an NPS of +70! We are one of the highest-rated Medical apps on the Google Play store (4.8+ consistently) and have been recognized by Google across Google App Excellence, Launchpad, and APAC programs. Top-notch investors from India and the USA support us. We proudly boast about our work culture, at the core of which lies user-centricity and the highest quality of empathy. At Zyla, you will meet the diverse talent that has come from the most reputed institutes and work organizations. Together, we set out to build the future of healthcare in India. Job Summary: We are seeking a proactive and experienced Customer Support Team Leader to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. Youll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence. How you will make an impact: Team Leadership & Supervision: - Lead, motivate, and mentor the Customer Success team to deliver exceptional service to our customers. Performance Management: - Set clear performance goals for the team and track KPIs such as retention rates, Net Promoter Score (NPS), and Customer Satisfaction Score (CSAT). Training & Development: - Plan and conduct regular training sessions, workshops, and upskilling initiatives to ensure team members remain knowledgeable and effective. Process Compliance: - Ensure adherence to customer success best practices and internal protocols across all interactions. SOP Creation & Implementation: - Develop and implement new Standard Operating Procedures (SOPs) to enhance customer support operations and ensure consistency in service delivery. We are looking for people who: - Proven experience in a customer support or customer success leadership role. - Strong understanding of customer experience metrics and tools. - Excellent communication, coaching, and conflict-resolution skills. - Ability to create and implement scalable support processes. - Strong analytical skills with a data-driven mindset. - Experience in tech-based customer support teams. - Familiarity with CRM and ticketing systems like Zendesk, Freshdesk, or Salesforce. What we offer: - Opportunity to directly work on a very innovative product that has a big societal impact. - Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus. - An open set-up where you can innovate every day. Apply Save Save Pro Insights

To generate new leads while maintaining a relationship with existing clients. will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Responsible for entire target-based Sales of Shinex Mosaics for your assigned region. The person will have to call the Prospective Clients and finalize the order. will have to contact the Architects, Builders & Developers, Swimming Pool Contractors, and customers. Will be responsible for the entire target-based sales for his assigned region. To provide complete information, guidance and support to the clients hence enhancing the relationships. Have to Handel a team. Show more Show lessWe are looking for a dynamic and result-driven Inside Sales Team Lead to spearhead our sales initiatives for Shinex Mosaics in a specific region. The ideal candidate should have strong inside sales experience, excellent communication skills, and proven success in handling target-driven sales environments. This role will be pivotal in lead generation, client engagement, and team leadership to drive business growth.Key ResponsibilitiesIdentify and qualify new business opportunities through cold calling, email campaigns, referrals, and inbound leads.Engage with architects, builders, developers, swimming pool contractors, and other target customers to present product offerings.Maintain and expand a database of prospective clients within the assigned territory.Build strong relationships with existing customers, providing end-to-end support and ensuring repeat business.Conduct regular follow-ups with clients to understand requirements, resolve issues, and finalize orders.Offer expert product knowledge and guidance to help clients make informed purchase decisions.Responsible for achieving sales targets for the assigned region through inside sales efforts.Execute the full sales cycle - from lead qualification, proposal, negotiation, to closing.Maintain a clear understanding of sales goals, performance metrics, and reporting expectations.Lead, manage, and mentor an inside sales team, ensuring motivation, productivity, and target achievement.Provide training, coaching, and day-to-day guidance to junior team members.Track team performance, conduct reviews, and help team members resolve complex sales challenges.Generate and present daily/weekly/monthly sales reports to management.Coordinate with marketing, operations, and logistics teams to ensure smooth order fulfillment.Maintain CRM entries, sales dashboards, and client interaction records diligently.Required Skills & Qualifications6-8 years of experience in inside sales or telesales, preferably in tiles, mosaics, sanitaryware, or building materials.Experience in B2B selling, especially with architects, builders, and contractors.Demonstrated ability to meet and exceed sales targets in a competitive environment.Excellent verbal and written communication and negotiation skills.Strong knowledge of CRM systems, MS Office, and digital communication tools.Proven leadership experience in managing a sales team and driving performance.Bachelor's/ Master's degree in Marketing, Business Administration, or a related field (MBA preferred).Target-driven mindset with excellent sales closing abilitiesStrong interpersonal skills and ability to build client trust and loyaltyGood analytical and reporting skillsSelf-motivated, well-organized, and able to multitaskFlexible and adaptable in a dynamic, fast-paced environment- - ApplySaveSaveProInsights

Role Team leader Customer service. Role Summary:- The Team Lead - Customer Service is responsible for managing a team of customer service agents, ensuring high-quality support to customers, meeting performance targets, and driving team success.- The role involves coaching agents, monitoring service levels, resolving escalations, and ensuring customer satisfaction in a fast-paced contact centre environment. Key Responsibilities:. Team Management:- Supervise, guide, and motivate a team of customer service agents.- Monitor daily operations to ensure team members meet their KPIs, including call handling, resolution time, and quality scores.- Schedule and manage agent shift to ensure coverage during peak hours. Performance Monitoring and Coaching:- Conduct regular performance reviews and one-on-one coaching sessions.- Provide constructive feedback to improve agent performance, communication skills, and customer-handling abilities.- Identify areas for training and skill development. Customer Issue Resolution:- Handle escalated customer queries and complaints to ensure quick and satisfactory resolutions.- Analyse recurring issues and suggest process improvements to minimize escalations. Performance Reporting:- Prepare and share team performance reports, including productivity, quality, and customer satisfaction metrics.- Highlight areas of concern and recommend solutions to improve performance. Process Improvement:- Collaborate with the operations and quality teams to streamline processes and enhance customer experience.- Ensure compliance with company policies, contact centre protocols, and customer service best practices. Motivation and Team Engagement:- Build a positive and energetic work environment that fosters teamwork and high morale.- Recognize and reward top-performing agents to maintain team motivation. Qualifications and Skills: Education:.- Bachelor's/Masters degree or equivalent experience in a related field. Experience:- 2-3 years of experience in a contact center or customer service environment.- Minimum 1 year in a leadership or team management role. Skills Required:- Strong leadership and people management skills.- Excellent verbal and written communication skills.- Problem-solving and conflict resolution abilities.- Ability to analyse performance metrics and provide actionable feedback.- Proficiency in using CRM tools, contact centre software, and Microsoft Office Suite. Behavioural Traits:- Customer-focused with a positive attitude.- Ability to stay calm under pressure and manage a fast-paced environment.- Strong decision-making skills and accountability.- Adaptable to process changes and business needs.Key Performance Indicators (KPIs):- Team Productivity (Average Handling Time, First Call Resolution).- Customer Satisfaction Scores (CSAT).- Quality Assurance Scores. Agent Attendance and Retention. Benefits:- Competitive salary and performance incentives.- Health and wellness benefits.- Growth and career development opportunities.- A collaborative and supportive work environment.ApplySaveSaveProInsights

Role Summary: - The Team Lead - Customer Service will oversee and guide a team of sales agents to achieve and exceed sales targets in a fast-paced contact Centre environment. - The role involves monitoring team performance, providing training and coaching, driving sales strategies, and ensuring excellent customer engagement. Key Responsibilities:Team Management and Supervision:- Lead, motivate, and monitor a team of Customer Service agents to meet individual and team sales targets.- Schedule and manage team shifts, ensuring adequate staffing during peak hours.- Track daily, weekly, and monthly performance metrics like lead conversion, revenue, and call productivity. Sales Performance and Coaching:- Provide regular training and coaching to enhance selling skills, product knowledge, and communication abilities.- Conduct performance reviews, set clear goals, and identify opportunities for improvement.- Share sales best practices and motivate the team to achieve targets. Sales Strategy Execution:- Develop and implement sales techniques and strategies to drive better conversion rates.- Work closely with leadership to execute campaigns, promotions, and target-driven initiatives.- Track lead pipeline and ensure timely follow-ups on leads and prospects. Customer Engagement and Problem Solving:- Ensure agents maintain a professional, customer-focused approach during calls.- Address escalations or customer objections to ensure a positive sales experience.- Identify gaps in processes that impact sales performance and recommend improvements. Reporting and Performance Analysis:- Prepare and share detailed sales performance reports with leadership.- Analyze team performance data to identify trends, successes, and areas for development.- Ensure accuracy in reporting lead conversions, revenue generation, and agent productivity. Team Motivation and Engagement:- Build a positive, competitive, and energetic team environment.- Recognize top performers and implement incentive programs to drive results.- Promote teamwork and maintain high agent morale. Qualifications and Skills: EducationBachelor's degree or equivalent experience in Sales/Marketing/Business. Experience:- 2-3 years of experience in a tele sales/contact center role.- Minimum 1 year of experience in a team leader or supervisory position. Skills Required:- Strong leadership and team management abilities.- Excellent sales and negotiation skills.- Ability to coach and develop team members to achieve targets.- Proficiency in CRM tools, telephony systems, and Microsoft Office Suite.- Strong communication, problem-solving, and organizational skills. Behavioral Traits:- Results-driven with a goal-oriented mindset.- Ability to stay calm under pressure and work in a target-driven environment.- Strong decision-making and problem-solving abilities.- High level of energy, enthusiasm, and a positive attitude. Key Performance Indicators (KPIs):- Team Sales Target Achievement.- Lead Conversion Rates.- Average Call Handling Time (AHT).- Revenue Generated Per Agent.- Agent Retention and Attendance.ApplySaveSaveProInsights

Manager - Business Development Role & Responsibilities: - Lead, mentor, and coach a team of SDRs to ensure they meet and exceed individual and team goals - Develop and implement effective inbound lead handling processes and strategies to optimize lead conversion rates - Monitor team performance metrics (such as conversion rates, lead response times, and pipeline contribution) and take corrective actions as needed to achieve qtrly/annual goals - Collaborate with Sales and Marketing teams to ensure alignment on lead qualification criteria and messaging - Provide ongoing training and enablement sessions to equip SDRs with the necessary tools, resources, and product knowledge to effectively engage with inbound leads - Collaborate with Account Executives (AEs) to ensure smooth handoffs of qualified leads (DMs) and optimize the lead-to-opportunity and deal-to-closure conversion process Personality and Skills Traits: - Growth Mindset - Energy and Passion (self-motivated) - Ability to self-learn and solve problems as they arise (Problem Solving Ability) - Sales/BD mastery - Diplomacy and Tact (Communication) - Resilience and Humility Benefits: - Collaborative and innovative work environment. - Dynamic & high-performing team that thrives in a fast-paced environment. - Opportunities for professional growth and development. - Cutting-edge technology stack and tools. - Make a significant impact on our products and the user experience. - Join a team of passionate, creative, and driven individuals. - 5 Days working. - Flexible Working Hours. - Experience good work culture with regular fun activities. - Health medical insurance coverage with Family, etc Why GoComet GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality.We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief. Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values.We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities. We are hiring for multiple positionsApplySaveSaveProInsights

About The Role Role Purpose The purpose of the Practice Head role is to enhance organizational capability within the practice they lead by providing strategic direction, enabling design and execution of sustainable, targeted programs, policies and processes that enable or sustain various aspects of talent development, engagement and retention in Wipro. ? Do - Strategy Development and Deployment - Support development of overall practice charter for the organization - Achieve talent capability improvements by creating and deploying annual plan based on business strategy, requirement analysis and emerging business realities - Determine optimal structure and roles in the team for increased efficiency and effectiveness - Program / Intervention Design and Development - Address specific practice related challenges by working with business leaders to understand the problem, designing and deploying specific programs, processes or interventions. - Drive contextualization as per unit requirements, in programs deployed - Direct future capability building within the practice by developing new programs in consultation with business leaders, academia and external parties - Increase effectiveness of existing programs, policies or processes by commissioning and overseeing program redesign and refresh - Enhance the team design and delivery capabilities by devising and implementing frameworks for program effectiveness measurement - Team Management and Development - Provide overall direction and guidance to the team for program design and delivery - Complete all people processes for the team such as performance Nxt, WLQ etc. as applicable - Build team capability by reviewing team performance and recommending learning / development intervention in consultation with the concerned teams - Support & motivate the team by - - Coaching team members to build expertise and skill within the function - Driving focus in the team by aligning them with annual plans and performance goals - Encouraging team to undertake self-development and capability building. ? ? ? Mandatory Skills: PLM-Agile-Application. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About the Role We are seeking a highly motivated, experienced Inside Sales Manager to lead the Sales team and play a key role in driving the company's revenue by identifying and converting high quality leads. Your primary focus will be on developing and implementing effective lead activation strategies, leading a rockstar sales team to drive conversions, and ensuring the achievement of sales targets keeping user experience at the forefront. The charter will include of Create and implement a lead conversion plan, optimizing channels, and collaborating with marketing and product teams for driving results. Establish lead qualification criteria and optimize conversion processes for high-quality leads to maximize sales efficiency and revenue generation. Hire, retain and coach the overall sales team - Monitor team's progress, key performance metrics, and be a sales leader who improves team performance day in and day out. Work closely with the servicing team to nurture leads, understand customer needs, and convert leads into revenue conversion opportunities. Build and maintain strong relationships with key stakeholders, agents, and servicing teams. Identify market trends, competitor activity, and customer needs to create holistic sales strategies. Hands-on with CRM (Zoho, Leadsquared, Ameyo) and data tools to efficiently design better systems for team efficiency and business insights. Ideal Persona Overall 4+ years of experience in Business Development, with minimum 1 year experience in managing a sales team of over 20 members Experience in top line and bottom line funnel management Good in communication and confident Ed-tech experience mandate Good Google sheet Skills

Basic Section No. Of Openings 1 External Title Tele Collections Lead - Cards & PL Employment Type Permanent Employment Category Field Closing Date 06 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Assets Division/Function (SBU) Credit Cards Department Receivables Sub-Department Receivables Generic Role Unit Manager External Title (Job Role) Tele Collections Lead - Cards & PL Division Credit Cards Zone South State Tamil Nadu Region Tamil Nadu Area Chennai Cluster Chennai PT Location Chennai Branch Code 9999 Branch Name Head Office Skills Skill Sales Highest Education Bachelor of Science Working Language English Urdu About The Role Lead and manage a team of collection agents. Set and monitor performance targets for the team. Provide training, support, and guidance to team members. Ensure compliance with company policies and regulatory requirements. Handle escalated customer issues and resolve in a timely manner. Analyze collection data to identify areas for improvement. Develop and implement strategies to improve collection efficiency. Prepare and present regular reports on team performance.

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? The Keyloop Chat Leader will be responsible for overseeing the daily operations of the Keyloop Chat team, ensuring high-quality customer interactions, and driving continuous improvement in customer support processes. This role involves managing a team of chat agents, monitoring performance, and implementing strategies to enhance customer satisfaction. Key Duties and Responsibilities *People who have/had Chat experience only can apply for this TL position. *someone who has spent more than 12 months in the organization. Lead and manage the Keyloop Chat team, providing coaching, training, and performance management to ensure high standards of customer service. Monitor chat queues and volume, assess workload, and plan staffing needs to ensure adequate coverage. Oversee real-time chat monitoring to ensure quality and adherence to guidelines. Collaborate with other departments, including marketing, IT, and customer service, to improve customer engagement and support processes. Implement and update shift schedules, ensuring optimal team performance and coverage. Provide support and guidance to team members, addressing any queries and encouraging collaboration. Stay updated with industry trends, new technologies, and best practices in customer support to continuously improve team performance. Required Qualifications and Skills Proven experience in a leadership role within a customer support or chat environment. Strong coaching, training, and performance management skills. Excellent communication and interpersonal skills. Ability to assess workload, plan staffing needs, and manage shift schedules. Knowledge of industry trends, new technologies, and best practices in customer support. Strong problem-solving skills and the ability to make decisions under pressure. Preferred Qualifications Experience working with CRM systems and chat monitoring tools. Familiarity of Keyloop products Keyloop doesn’t require academic studies for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply. Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply .

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: EDC Retail – EDC is one of Paytm‘s business tool to help merchant grow and manage their business through simplicity and data driven technology. About the role The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations. Expectations/ Requirements 1. Create an inspiring team environment with an open communication culture. 2. Need to drive swiping device sales in the assigned area. 3. Resolving merchant queries 4. Drive overall engage merchant base 5. Capable of hiring and building team 6. Set clear team goals 7. Delegate tasks and set deadlines 8. Oversee day-to-day operation 9. Monitor team performance and report on metrics 10. Motivate team members 11. Discover training needs and provide coaching 12. Listen to team members feedback and resolve any issues or conflicts 13. Recognize high performance and reward accomplishments 14. Encourage creativity and risk-taking 15. Suggest and organize team building activities Superpowers/ Skills that will help you succeed in this role 1. Must have high level drive, initiative and self – motivation. 2. Should have team handling experience. 3. Identify and meet potential clients by growing, maintaining and leveraging your network. 4. Should have good exposure in cold calling, pre sales and lead generation. 5. Should be a graduate.6. Should possess good communication and negotiation skills. Education - Graduation or Post-graduation Why join us : We aim at bringing half a billion Indians in to mainstream economy, and everyone working here is striving to achieve that goal. Our success are rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. Compensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Hi, We are hiring for the Leading ITES Company for Operations Manager - Legal Back Office Role. Job Description: Performance feedback session to be provided to agents. Primary focus on CPM/SLA. One to one relation building. Analyze various reports including process dashboards& team performance reports Motivating associates through effective management, career development & implementation of reporting mechanism. Timely Submission of Operations Review Manage attendance and attendance incentive for the team Attain SLA through effective management of the daily operations of the team Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback. Conduct audits & share feedback with team members Will be responsible for managing the portfolio of clients. Requirements Graduation is a must. Proven experience of min. 2 years as Operations Manager on papers Should be willing to work in 24*7 working environment. Excellent verbal / written communication skills Good with Analytical skills/ MS Excel / presentation skills Key Skills: a) 8+ years of experience in implementing HR and Operations policies, manage floor b) Minimum 2 years as Operations Manager on papers c) Any Graduate

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? This Role involves deeper understanding of the Service Centre / Query Management teams & Leveraging expertise to solve specific problems pertaining to Comp & Benefits . Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.Customer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? "Essentials: Bachelor's degree (Any decipline)Desirable: HR Domain Certification Knowledge and experience of Success Factors Employee Central Module""Essentials : 6 - 7 years of industry experience 4+ years of Service Centre / Query Management experience 1+ years of team handling experience Experience of working on HCM system Client / stakeholder engagement in outsourcing environmentDesirable : Working knowledge of Success Factors - Employee Life Cycle processes New process transition Experience in HRO set up for multi- country support Roles and Responsibilities: "Delivery & Client management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: Ensure adherence to designed process Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Demonstrate strong customer service in all activities & lead by example Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution Create a logical plan with realistic estimates and schedule for an activity or project segment. Ensure progress, issues and agreements are properly documented and acted upon. Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation In-depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) Acquires in depth knowledge, as required & support in Knowledge Transfer of any process Qualification Any Graduation

Key Responsibilities: - Assist in Telecalling and Telesales - Participate in training sessions to learn about our products/services and company processes. - Collaborate with team members on various projects and initiatives. - Provide support in daily operations and administrative tasks as needed. - Contribute ideas and insights to improve team performance and processes. - Maintain accurate records and documentation.

About Us Paytm is India's leading mobile payments and financial services distribution company. As a pioneer of the mobile QR payments revolution in India, Paytm builds technologies that empower small businesses through seamless payments and commerce solutions. Our mission is to serve half a billion Indians and integrate them into the mainstream economy through the power of technology. About the Team. The Oil and Gas Vertical focuses on providing offline payment solutions including QR Code and POS-based transactions. This team works closely with petrol and gas stations, as well as other retail merchants, to facilitate end-to-end sales, onboarding, and operations. It also involves maintaining strong relationships with PSU companies and Oil Marketing Companies. About the Role. We are looking for a Channel Sales Manager to drive product sales, represent Paytm’s brand, and manage customer relationships. The role involves handling a field sales team, onboarding merchants, and expanding our distribution network. You’ll act as the key point of contact throughout the customer journey from lead generation to conversion and after-sales support. Key Responsibilities. Onboard and service petrol and gas station merchants Manage and motivate a team of 5 or more sales representatives Drive merchant acquisition through QR and POS products Maintain strong business relationships with PSU and Oil Marketing Companies ? Achieve sales and incentive targets through team performance Analyze sales data to optimize performance and drive growth Expectations & Requirements. 1. Must own a smartphone, bike, and helmet 2. Strong growth mindset and entrepreneurial zeal 3. Good understanding of the local market and merchant ecosystem 4. Prior experience in a Channel Sales role with a team of at least 5 members 5. Familiar with concepts like distribution, channel expansion, and performance metrics 6. Proven track record in helping sales teams achieve high incentive earnings Superpowers / Skills That Will Help You Succeed. 3+ years of experience in Channel Sales & Distribution Proven experience in team management Proficiency in Excel and other sales data tools Education. Graduate or higher (Post Graduation preferred) Why Join Us. ? Join a collaborative, technology-driven work culture with clear performance metrics Opportunity to increase Average Revenue Per User (ARPU) through cross-selling ? Be part of India’s largest digital lending ecosystem Earn respect and recognition based on merit and contribution Make a direct impact on the financial inclusion of millions of merchants Compensation We believe in creating wealth for the right talent. With over 500 million registered users, 21 million merchants, and an unmatched ecosystem, Paytm is uniquely positioned to democratize access to credit. Come, be a part of India’s biggest digital lending and payments success story.