Team Member

Team Member

Key Responsibilities:

Customer Service & Sales

• Greet and assist customers warmly as they enter the shop
  
• Understand customer needs and recommend suitable products
  
• Handle in-store and phone orders, including custom cake requests
  
• Upsell products and suggest combos or add-ons
  
• Ensure customer satisfaction and manage feedback or complaints politely
  

Billing & POS Operation

• Handle billing and cash/card payments through POS system
  
• Issue receipts and maintain daily cash register records
  
• Ensure accuracy in billing and reporting
  

Product Display & Stock Management

• Arrange cakes, pastries, and items attractively in display counters
  
• Monitor product freshness and rotate stock as needed
  
• Assist with daily inventory and stock checks
  

Cleanliness & Shop Presentation

• Maintain a clean and hygienic counter and customer area
  
• Ensure all food handling complies with health and safety standards
  
• Restock packaging, cutlery, and display materials as needed
  

Order Coordination

• Coordinate with the kitchen or central bakery for order updates
  
• Inform customers about pick-up or delivery timings
  
• Assist with online/delivery app orders if applicable
  

Required Skills & Qualifications:

• 12th pass or graduate (any stream)
  
• Minimum 6 months 1 year of retail or food service experience preferred
  
• Strong communication skills in English and local language
  
• Customer-focused with a pleasant personality
  
• Basic computer and billing/POS knowledge
  
• Ability to work in shifts, weekends, and holidays
  

Benefits:

• Statutory benefits

  : PF, ESI, Paid Leaves

• Staff discounts

  on products

• Paid leaves
  

• Uniform provided

• On-the-job training

  and opportunities for growth