Team Member Wondermont Industries Pvt Ltd

0.0 years

1 Lacs

muvattupuzha, ettumanoor, ambalapuzha

Work from Office

As a Team Member at Cutie Pie Cake Shop , you will be the face of our brand greeting customers, managing orders, assisting with cake selections, and ensuring a delightful in-store experience. This role requires strong communication, a positive attitude, and a genuine love for customer service and cakes! Key Responsibilities: Customer Service & Sales Greet and assist customers warmly as they enter the shop Understand customer needs and recommend suitable products Handle in-store and phone orders, including custom cake requests Upsell products and suggest combos or add-ons Ensure customer satisfaction and manage feedback or complaints politely Billing & POS Operation Handle billing and cash/card payments through POS system Issue receipts and maintain daily cash register records Ensure accuracy in billing and reporting Product Display & Stock Management Arrange cakes, pastries, and items attractively in display counters Monitor product freshness and rotate stock as needed Assist with daily inventory and stock checks Cleanliness & Shop Presentation Maintain a clean and hygienic counter and customer area Ensure all food handling complies with health and safety standards Restock packaging, cutlery, and display materials as needed Order Coordination Coordinate with the kitchen or central bakery for order updates Inform customers about pick-up or delivery timings Assist with online/delivery app orders if applicable Required Skills & Qualifications: 12th pass or graduate (any stream) Minimum 6 months 1 year of retail or food service experience preferred Strong communication skills in English and local language Customer-focused with a pleasant personality Basic computer and billing/POS knowledge Ability to work in shifts, weekends, and holidays Benefits: Statutory benefits : PF, ESI, Paid Leaves Staff discounts on products Paid leaves Uniform provided On-the-job training and opportunities for growth

Posted 9 hours ago

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