Store Manager

Store Manager/MIT

Role & responsibilities

Key Responsibilities:

1. Store Operations

• Oversee daily operations including opening/closing procedures
  
• Ensure cleanliness, organization, and compliance with health & safety standards
  
• Maintain all equipment and coordinate maintenance when needed
  

2. Team Leadership

• Recruit, train, and manage a team of bakery staff, decorators, and front-of-house
  
• Create and manage work schedules
  
• Provide performance feedback and support staff development
  

3. Customer Service

• Ensure high-quality customer service and resolve complaints or issues professionally
  
• Manage custom orders, special requests, and seasonal offerings
  
• Maintain a friendly and inviting atmosphere in-store
  

4. Inventory & Supply Management

• Monitor and manage stock of ingredients, packaging, and supplies
  
• Coordinate with suppliers and place timely orders
  
• Track usage and reduce waste
  

5. Sales & Marketing

• Drive sales through upselling, promotions, and customer loyalty initiatives
  
• Support social media promotions and local marketing events
  
• Monitor sales trends and suggest new ideas to increase footfall
  

6. Financial Oversight

• Handle cash register/POS and reconcile daily sales
  
• Manage petty cash and basic expense tracking
  
• Assist with budgeting and financial reporting
  

Requirements:

• Proven experience in retail or food service management (bakery/caf experience is a plus)
  
• Strong leadership and organizational skills
  
• Excellent customer service and communication abilities
  
• Basic financial and inventory management knowledge
  
• Comfortable using POS systems, spreadsheets, and scheduling tools
  
• Flexible to work weekends, holidays, and peak hours
  

Desired Traits:

• Passion for cakes, baking, and creating memorable experiences
  
• Energetic and solution-oriented attitude
  
• Eye for detail and shop presentation
  
• Ability to thrive in a fast-paced environment
  

Opportunities for Growth:

Area Manager

What We Offer

PF,ESI etc

Paid time leaves

Additional Perks

• Employee discount on cakes
  
• Staff meals or snacks during shifts
  
• Uniforms or grooming allowance
  
• Training and internal growth opportunities
  
• Employee engagement activities and celebrations