2188 Team Leading Jobs - Page 40

Lead a team of React developers to deliver high-quality projects on time. Design & implement scalable, maintainable & efficient front-end architecture using React. Develop reusable UI components, templates, & modules. Required Candidate profile Exp in React development, JavaScript, HTML5, CSS3 & front-end development. Exp with state management libraries like Redux or MobX. Exp with agile methodologies & version control systems like Git.

Role - Team Lead Should have a designation of a Team Lead on Papers Loc - Pune / Bangalore Exp - Min 4 years 9116324602 / teena.ghrs@gmail.com

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region. Responsibilities & Duties Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies. Performing end-to-end Billing activities and follow established policies, procedures, and management guidance. Manage the daily activities by ensuring timeliness and meeting all required SLA. Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision. Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. Provide guidance and training to team members to improve productivity and performance Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.). Review and resolve escalated issues related to billing with the Onshore team. Generate, review, and analyze weekly, and monthly revenue reports. Assist in month-end and year-end closing activities related to accounts receivable. Identify trends in discrepancies and propose preventive measures. Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices. Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes. Serve as a point of contact for internal and external stakeholders regarding process queries. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed. Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. Manage complex billing transactions and perform quality review of invoices. Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Assist junior team members to address process related concerns. Qualifications Bachelors degree in finance & accounting or any Business-related course. 6 to 8 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English. Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, i.e. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred.

Serves as lead engineer on mid- to large size projects. Provides specialized technical input to studies and design for staff's specific area of expertise. Approves and signs off on work. Provides technical expertise for studies and design efforts. Presents complex technical solutions to clients. Performs quality control reviews of work developed by others. Participates in development of technical proposals. Provides estimates for the engineering budget and schedule to meet requirements on large projects.

Grab The Opportunity as a ABM in Indian MNC @Guwahati FOLLOW THE CRITERIA MENTION BELOW -2-3 Yr experience as a ABM -Candidate should have same HQ Experience -Candidates need Only Cardio-diabetic Therapy HQ & Therapy Guwahati - Cardio Diabetic Designation - Area Manager Age -Upto 37- 38 yrs Graduation - Any graduate CTC -Up to 8.5 lac( Hike on current CTC) ******************** Interested candidate Can Contact/Drop Resumes on WhatsApp or Mail Rozina HR Manager Mob No-9175198628 rozina.careerpoint@gmail.com Share This Opening with Needy Friends

Hi, Hope you are looking for a job change. We have opening for Java Full stack Lead with React JS for an MNC in Hyderabad Location. I'm sharing JD with you. Please have a look and revert with below details and Updated Resume and a passport Size photo. Apply only if you can join in 10 Days. Its 5-Days Work from Office . Role Java Full stack Lead with React JS Experience: 10 + Years Mode: Permanent Work: Client Location: Hyderabad / Bangalore ( Preferred : Hyderabad) Notice Period: immediate to May Month Joiners Mandatory Skills: Java Fullstack Lead with 2+ Years exp. in React JS, SQL Full Name: Email ID: Mobile Number: Alternate No: Total Experience: Relevant experience: Qualification: Regular Course: Graduated year: Current Organization: Working as Permanent Employee: Payroll Company: Are you having PF Account from all the Companies you Worked: Experience in Java: Experience in Java Full stack: Experience as Technical Lead : Experience in React JS : Experience in Spring boot: Experience in Micro services: Experience in SQL: Notice period: Current location: Preferred location: Current CTC: Exp CTC: Pan Card Number : Date of Birth : Any Offer in Hand Official LWD : Any Offer in hand: Are you serving Notice Period : Can you join Immediately: Job Description- Programming experience with Web, Windows .Java with at least 5 years as a senior software development engineer and/or technical lead with similar roles. Experience developing customer facing applications. Experience with Springboot , Micro Services ., SQL Must have Experience as a Technical Lead Must have Experience in React JS . Successful track record delivering high quality products on time while working in teams and following Agile methodologies Experience in Object Oriented JavaScript Back end integration with SOAP & REST services Regards, Rejeesh S Mobile : +91-9188336668 Email : rejeesh.s@jobworld.jobs

esponsible for business target achievement of team by driving sale of life insurance products to Branch Banking customers of partner bank; team size of 8 to 10 Relationship Managers Regional Manager Regional Manager Regional Manager Regional Manager Regional ManagerRegional Manager Deputy Regional ManagerDeputy Regional ManagerDeputy Regional ManagerDeputy Regional ManagerDeputy Regional Manager Deputy Regional ManagerDeputy Regional ManagerDeputy Regional ManagerDeputy Regional ManagerDeputy Regional ManagerDeputy Regional Manager Deputy Regional ManagerDeputy Regional ManagerDeputy Regional Manager Deputy Regional Manager Deputy Regional ManagerDeputy Regional Manager Area ManagerArea ManagerArea ManagerArea Manager Area Manager Area Manager Area ManagerArea Manager Drive partner sales team activation & lead generator (LG) activation through regular engagement with partner branch staff. Ensuring discipline & rigor of daily sales activities, DSR & LMS input. Regular review & tracking of team performance. Building team capability through regular training interventions. To organize sales campaign, product launches and conduct training at partner branches. Ensuring adherence to end to end business process with in the specified timelines. Adhering to regulatory requirements & monitoring quality of business. Ensuring timey resolution of queries and complaints, and controlling the instances of adverse customer experience. . MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) . DECISIONS (Key decisions taken by job holder at his/her end) Following decisions are taken by the role: . INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work . DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) Other DimensionsRole & responsibilities Regards Amrapali Jadhav

We're Hiring at Chiacon! Join our growing team of innovators and changemakers! Were conducting a Walk-In Drive for multiple roles check out the key skills below Walk-In Drive Details Date: 21st June 2025 (Saturday) Time: 11:00 AM to 3:00 PM Location: Chiacon Consulting Pvt. Ltd. 8th floor, Magnum Tower1 , Sector-58, Gurugram -122011 Register Here: https://forms.office.com/r/6auLmSZ16E Tech Lead-Data & Analytics : (6 + years of experience) Proven experience in technical leadership, solution architecture, and team guidance . SQL & Data Engineering Solution Architecture & Technical Leadership Microsoft Power Platform (Power BI, Power Apps, Power Automate) Azure (Blob Storage, Data Lake, AI services) ETL & Cloud Data Pipelines IT Business Development Manager:4-10 Years of experience (mandatory 2 years of experience in IT Sales) Inside Sales & Lead Generation Minimum of 2 years of proven experience in IT Sales, preferably in consulting or services IT Services Sales (RPA, Data Analytics, QA, App Dev) Proposal & Pitch Deck Creation CRM Tools (Zoho, HubSpot, Salesforce) Strong Communication & Client Handling Business Analyst:(2-4 years of experience) Business Process Mapping & Documentation Requirement Gathering & Gap Analysis Project Planning & Roadmap Creation Data-Driven Insights & Presentations (Excel, PowerPoint) Cross-Functional Team Collaboration Power Apps Developer:(2-7 years of experience) Power Apps (Canvas & Model-Driven) Power Automate, Dataverse, SharePoint Integration Custom Connectors & Power Fx Microsoft 365 (Teams, Outlook, SharePoint) Power Platform Certifications (PL-100/PL-400) is pluse IT Recruiter:(0-6 months) End-to-End Technical Recruitment IT Recuritment Resume Screening & Sourcing via Naukri, LinkedIn Interview Coordination Excellent Communication & Stakeholder Management If you or someone you know is interested, don't miss the opportunity. Register now and walk in to explore your next big career move!

Team Leader for Direct Sales Products: Home Loan Locations : New Mumbai Position Purpose : Managing Day to Day Operations for - Accurately planning & forecasting the business from different sourcing channels, Successful execution of the strategies is required to achieve financial targets. Driving sales and targets across shared locations and ensuring compliance. Would be responsible for driving sales for Home Loan sourcing. Will be responsible for achieving targets of respective products. Would be managing a team of executives. Ensure teams achieve monthly productivity targets assigned at Sales executive level. Regular hiring and optimum team structure to be maintained as per the targeted teams size and business targets. Track FTR, TAT and deliver on standards as set by bank from time to time. Ensure privacy of data is maintained by the teams managing customers by auditing from time to time. Ensure teams discipline in customer engagement and channel/lead management. Provide exceptional customer experience to all customers engaged. Manage customer grievances as per standards set by bank from time to time. Cross sell different products as per requirement from time to time. Role & Responsibilities : Strategize achievements of sales target through Executives by breaking down of annual targets Responsible for leading , mentoring , developing , directing & handling activities of team leaders within the city assignment. Ensure co-ordination and vision dissemination with Vertical Heads/National Head to deliver effective communication with workers. Review / validate current Sales process & methodologies across products to bring more effectiveness and remove bottlenecks by co-ordinating with various stakeholders. Ensuring budgeted volumes and revenues are achieved for the city allocated Build & maintain key relationships across businesses and products. Preparing business presentation and conducting meetings with bank and other stakeholders on performance and action taken. Ensure adherence to all processes laid by both BGSS / Bank internal policies, compliance & policies. Desired Candidate Profile : Minimum 4+ years of relevant experience in the Home Loan sales domain. Relationship Management, Channel management skills. Proven track record of managing large teams in the respective geography. Co-ordination skills to work with credit, legal, branch and operations. Deep understanding of credit underwriting standards and different market practices and credit bureau functions. Ability to read and understand financials, credit reports, bureau reports. Deep understanding of legal knowledge for property related transactions in the respective geography. Strong knowledge of retail assets, regulatory knowledge and ability to assess customer requirements basis available products. Strong analytical, interpersonal, and verbal and written communication skills. Co-ordination skills to work with credit, legal, branch and operations. Detail-oriented with strong ability to manage sales and compliance simultaneously. Ability to work in a flexible and target-oriented environment. Must be able to work in a high stress environment while achieving agreed upon sales-target consistently. Must be willing and able to work as part of a team. Strong capability to work with people from different background Swift decision making to ensure closure of targets. Coordinating with Vertical Heads/National Head, City Head Branches, SMS etc.as and when required If your profile suits please Share Your CV undersign : subodh.ghutukade@bgss.in

Designation: Site Incharge Budget: 3 LPA Total Requirement:3 Location: Kanpur Nagar District Court Government Office Unnao District Court – Government Office Auraiya District Court – Government Office Roles & Responsibilities 1. Contractual Manpower Handling 2. Team Management 3. Look after the administration of the site 4. Excel Report Preparation 5. Liaison with judges (external stakeholders) 6. Timely Operations report to the reporting manager

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call HR Salman 7666535407 /sam 8828571104

Role & responsibilities Installation, Servicing and repairing of Industrial Burners and related equipment at various Customer sites in around Delhi NCR You will also provide Technical support and guidance to customers and ensure compliance with safety and quality standards Preferred candidate profile To be successful as a service engineer for Industrial Burner manufacturing company you should have 1. A diploma OR ITI Certificate in Mechanical/Electrical/Instrumentation engineering 2. Knowledge of Gas, Oil and other fuels and combustion principals 3. Ability to troubleshoot and diagnose problems and perform preventive maintenance 4. Ability to work independently or as a part of team, under pressure and with minimal supervision. 5. Excellent communication, customer service, and problem - solving skill

Quantuspro Solutions is looking for a Subject Matter Expert / Team Lead based on experience in end-to-end Medical/Dental Billing including payment postings, claims follow-up, Sending claims, AR Calling. Candidate should have experience in calling American Insurance companies or making calls to America. Excellent ability to comprehend the processes, create SOPs, create documentation, diagrams, preparation of Power Point presentations is a plus. Excellent communication skills in English is a must. - Must be flexible to work in Day / Night Shifts - Overall responsibility of the production deliverables of specific task working with RCM Manager - Ensure that the key tasks are completed on a daily basis - Process Documentation, SOPs and customize and enhance each client's SOPs as needed - Allocate the work on a daily basis to the team members and make sure the work is completed per the goals as planned - Conducting meetings with the staff members making sure all team members are up to date with all processes - Train the team members on the importance of Data Security and oversee them to follow all guidelines - Prepare reports to communicate with Management in USA For further details please contact 040-35683890 /7801017313 Regards, HR Team Quantuspro Solutions

Excellency in ITIL Process + ITSM + ITAM Supervise, guide, and mentor a team of infrastructure engineers and support staff. Provide technical leadership and act as a point of escalation for complex infrastructure issues.

Role & responsibilities Hiring for Team Manager for International Banking process Min 2 years experience in Team Management Experience in stake holder management Responsible for maintaining SLA and daily performance Responsible for mentoring agents and improving key metrics Preparing QBRs and MBRs for management review Experience in maintaining process Shrinkage and attrition Preferred candidate profile Experience in International process , preferred from banking domain Comfortable working in night shifts Excellent verbal and written communication skills

Hi, We are looking for candidates who is well experienced in automobile Sales and a hunger for growth. Interested candidates please share your updated resume to manikanta.das@turno.club . Please note that this is an automobile industry and hence we are looking for candidates who have experience in similar industry , preferably in 3 wheeler EV. Role & responsibilities Automobile Sales - Responsible for driving new customer acquisition and revenue growth. Implement sales processes, best practices, and tools to optimize the sales cycle. Demand Generation- Responsible for full stack customer journey from Lead Generation to credit assistance to delivery Customer Understanding - Should have a good understanding of our customers needs and develop effective products to meet those needs. Should have hunger to deliver excellent customer experience Team Handling- Handling team, setting up sales targets, driving sustainable revenue for the region. Cross-Functional Collaboration - Collaborating with all stakeholders in the value chain including internal and external teams Market Analysis - Stay up-to-date with industry trends, competitor activities, and market dynamics to identify opportunities and potential challenges. Adjust strategies accordingly to maintain a competitive edge. Key Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field. - Minimum 4-5 years of sales experience in the automotive or EV industry. - Strong knowledge of the EV industry, including market trends and competitor activity. - Mandatory Experience in 3 wheeler passenger electric vehicle sales - Proven track record of sales success. - Excellent communication, negotiation, and interpersonal skills. - Ability to handle team, set targets and make team meet the targets.

We are seeking a dynamic and results-driven LIFE INSURANCE TEAM LEADER to oversee and mentor a team of Insurance advisors. The Ideal candidate will be responsible for driving sales performance , ensuring excellent customer service, and maintaining compliance with Industry regulations. Key responsibilities: . Lead, motivate and manage a team of insurance advisors to achieve sales targets. .Develop and implement strategies to drive business growth . .collaborate with senior management to align team goals with company objectives . Compensation: competitive salary and benefits package commensurate with experience . To Apply: Interested candidates are encouraged to submit their resume to whats app/call 9266742390

Your day at NTT DATA The Team Lead, Managed Services Client Service Desk is an entry level subject matter expert, responsible for taking accountability for the operational management of a team of service desk employees (agents and or administrators). This role ensures client satisfaction by managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. Key responsibilities: Responsible for managing a team of junior service desk agents and or administrators. Ensures resource allocation, attendance, effective achievement of KPIs and planning activities. Contributes to the process of managing tickets or calls logged at the service desk. Ensures all incidents which are logged, are accurately registered and categorized. Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process. Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it. Be expected to take ownership and resolve or further escalate escalated incidents. Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident. Ensures relevant actions have been logged to enable tracking. Monitors the performance of the team and identifies any training/ coaching intervention required. Leads the discussion of the daily huddles and ensures performance-enhancement solutions are identified and implemented. Supports with identifying any gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement. Supports with monitoring backlog and uses escalation channels to get the right team involved in resolving tickets in a timely manner. To thrive in this role, you need to have: Some understanding of the vast range of IT operations and company service offerings Displays good levels of client engagement and service orientation. Demonstrates operational team management skills and ability to effectively manage the resources that report to them. Good collaboration skills and ability to interact professionally. Some understanding of project management principles Academic qualifications and certifications: Bachelor's degree or equivalent in information technology or related field. Relevant technical certifications preferred. ITIL v4 specialist certification and knowledge is required. Required experience: Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment. Entry level team management/leadership experience. Demonstrable experience leading a team of service desk agents preferably within a global technology organization. Workplace type : On-site Working

Additional Career Level Description: Knowledge and application: Work is reviewed periodically based on a set of defined procedures or precedence. Normally receives general instruction on work and new assignments. Learns to use professional concepts. Problem solving: Applies knowledge and basic problem-solving techniques to define and resolve problems. Works on problems of limited scope. Interaction: Exchanges standard/basic information with colleagues and immediate line manager/team leader. Develops stable working relationships internally. Accountability: Determines a course of action based on guidelines and standard practices and procedures. Workplace type : On-site Working

Job description About Client Hiring for One of the Top Most Prestigious Multinational Corporations! Job Title : Manager / Team Lead Qualification : Any Graduate Relevant Experience : 10 to18 Years Must Have Skills : Saas sales B2B sales Team management Tech sales Enterprise sales Software sales Roles and Responsibilities : Team Leadership & Development: Lead, mentor, and coach a high-performing sales or success team. Foster a culture of performance, ownership, and continuous learning. Sales & Customer Success Execution: Oversee daily sales operations (outbound and inbound), account management, client onboarding, and lifecycle management. Pipeline & Performance Management: Drive team productivity and effectiveness across KPIspipeline generation, revenue attainment, client retention, and customer satisfaction. Strategic Collaboration: Partner with internal cross-functional teams and external clients to design, execute, and refine scalable growth strategies. Operational Excellence: Identify and implement process improvements, tools, and frameworks to enhance customer journeys and sales effectiveness. Reporting & Insights: Prepare and deliver accurate performance reports, revenue forecasts, and actionable insights to stakeholders. Client Engagement: Ensure consistent and professional communication with clients, addressing opportunities and challenges to enhance account value. Technology Utilization: Leverage CRM tools (Salesforce, Microsoft Dynamics, etc.) and engagement platforms to manage sales cycles and monitor performance. Talent Development & Succession Planning: Identify high-potential team members, support their growth through structured development plans, and build a succession pipeline to ensure business continuity. Quality & Compliance Assurance: Ensure adherence to compliance standards, sales cadences, SLAs, and company policies to maintain quality and consistency in client interactions. Market & Competitor Insights: Stay updated on industry trends and competitive landscape to provide strategic recommendations and keep the team aligned with market demands. Location : Bangalore CTC Range : Upto 30 LPA Notice period : Immediate - 60 days Shift Timing : Night Shift (US) Mode of Interview : Virtual Mode of Work : Work from office -- Thanks & Regards, Darini HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432492 | WhatsApp 9591269435 darini@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************

Role & responsibilities Minimum 3 years experience in sales of HL/LAP. Understanding the Home Loan market, Knowledge about regulatory aspect of home loan. Team handling exp.is must Monitoring the daily visits by team and ensuring updating the same in the app. Meeting overall KPI(Targets). Maintain relationships with the existing customer and develop network Training, coaching and monitoring team performance.

? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Record to Report - DOP. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.