2188 Team Leading Jobs - Page 39

Job description Openings_ Assistant Manager Operations_ Chennai Minimum 2 -year experience as an Assistant Manager Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location : Chennai Interested can share resume on :- Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise Ability to coordinate team efforts to achieve overall company and client goals. Impact Directly impacts the quality of services provided Supports and trains team members to impact end user experiences Leadership Provides supervision including coaching and quality checks to support associate progress Problem Solving Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills Strong communication skills to share ideas and information. Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches and gives feedback to team members to enhance performance. Shares processes and business updates with the team. Supervises the team to identify coaching opportunities. Recommends training interventions when necessary. Outlines best practices for associate growth and improvement. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards.

Hi, We are hiring for ITES Company for Service Desk Lead Role. Overview The Lead Service Desk is responsible for managing the day-to-day operations of the IT service desk team, ensuring efficient resolution of incidents and service requests within defined SLAs. This role oversees team performance, monitors key KPIs, and drives customer satisfaction by delivering high-quality IT support. Key responsibilities include team leadership, ticket management, performance coaching, knowledge base maintenance, and collaboration with other IT units to address complex technical issues. The role also focuses on continuous service improvement, process optimization, and aligning operations with ITSM best practices, including ITIL. Key Skills : a) Minimum of 1 years as a Service Desk Team Lead is mandatory b) Should have an overall experience of Min 4 years into Service Desk/L1 Support c) Should have hands on experience on Active Directory d) Strong knowledge of IT service management (ITSM) principles, processes, and tools is required To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Pune ) Type : Job Code # 165 b)To Apply for above Job Role ( Bangalore) Type : Job Code # 166 c)To Apply for above Job Role ( Hyderabad) Type : Job Code # 167 Job description Minimum 1 years as Service Desk Lead is Mandatory. The Service Desk Lead is responsible for managing and coordinating the activities of the service desk team They are responsible for ensuring the efficient and effective delivery of IT support services to internal and external customers The Service Desk Lead will oversee the resolution of incidents and service requests, monitor service levels, and ensure customer satisfaction They will also be responsible for managing and developing the service desk team members Duties and Responsibilities: Provide leadership and guidance to the service desk team, ensuring efficient and effective delivery of IT support services Oversee the resolution of incidents and service requests within defined service levels, ensuring timely and accurate responses to customer inquiries Monitor service levels and key performance indicators (KPIs) to ensure that targets are met or exceeded Manage and prioritize incoming support requests, assigning tickets to team members and ensuring appropriate resources are allocated Coach, mentor, and develop service desk team members, providing ongoing training and performance feedback Conduct regular performance evaluations for team members, addressing any performance issues and recognizing achievements Maintain and update the service desk knowledge base, ensuring that it contains accurate and up-to-date information for reference by the team Identify areas for service improvement and implement process enhancements to optimize service delivery Collaborate with other IT teams and stakeholders to resolve complex technical issues and ensure effective communication and coordination Develop and maintain service desk procedures, policies, and standards in line with industry best practices Stay up-to-date with industry trends and advancements in service desk technologies and tools, making recommendations for their implementation as appropriate Prepare reports and metrics on service desk performance, including incident trends, customer satisfaction, and team productivity Qualifications and Skills : Bachelor's degree in computer science, information technology, or a related field (or equivalent experience) Proven experience in a service desk or technical support role, with at least 2-3 years in a leadership or supervisory capacity Strong knowledge of IT service management (ITSM) principles, processes, and tools Excellent problem-solving and troubleshooting skills, with the ability to handle complex technical issues Exceptional customer service and interpersonal skills, with the ability to build strong relationships with customers and team members Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users Ability to work well under pressure and manage multiple priorities in a fast-paced environment Familiarity with ITIL (Information Technology Infrastructure Library) framework and its processes is preferred Proficiency in using service desk software, ticketing systems, and remote support tools

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Medical Info & Product Support(PQCM). Experience: 1-3 Years.

Roles and Responsibilities Manage a team of voice process professionals to deliver exceptional customer service. Oversee daily operations, ensuring efficient call handling and resolution of customer queries. Develop and implement effective training programs to enhance team performance and productivity. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency. Ensure compliance with quality standards, policies, and procedures. Desired Candidate Profile 1-3 years of experience in BPO industry or similar field. Strong leadership skills with ability to manage a team effectively. Excellent communication skills for effective interaction with customers and colleagues alike. Ability to work on night shifts (rotational). Proficiency in English language.

In addition to ensuring high quality data is provided to the Sponsors, the Lead Data Manager takes an active role in developing employees by providing mentoring and training on Clario processes and systems, and oversight and support to ensure DM staff successfully perform their daily duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee assigned team: Direct the hiring, orientation, and training for the Clinical Data Management team members. Perform routine employee evaluations. Mentor and develop employees to prepare them for future growth opportunities within the company. Provide mentoring and organize training on new equipment, processes, or systems, including new hire orientation and introduction. Organize the process to ensure that the teams data management files are current and complete. Support routine status meetings with Sponsor/CRO and internal teams for your staff. Monitor the productivity and quality of the Clinical Data Management team: Develop method to track and report key quality indicators, productivity, successful data delivery, and query metrics. Conduct routine reviews with Managers, Supervisors and staff on production and key quality indicators. Support the assigned employees in setup of edit checks and proper auctioning of edit check output Serve as the primary internal and Sponsor contact for Data Management questions, issues, or concerns. Define the Data Management Plan (DMP) through collaboration with clients, Project Management and Account Management. Through interactions with the Sponsor and Clinical Data Programming department, provide support to the DM team members in development, review, and finalization of data transfer requirements. Ensure the quality of study set-ups by participating in the review and approval process for all Data Management owned modules. Ensure high customer satisfaction by delivering on promises, meeting timelines, and providing excellent customer service at all times. Assist in the preparation of monthly reporting by providing metrics as required Develop, review and revise Standard Operating Procedures, Standard Work Instructions, Job Descriptions, and Departmental Training as needed. Create and or/review and approve SOPs and SWIs to ensure best practices are defined and followed during the lifecycle of a study. Assist Business Development and Quality Assurance with internal and external client meetings and audits and support Clinical Data Management team at such meetings. OTHER DUTIES AND RESPONSIBILITIES: Support clear and effective communication with Sponsor and other Clario departments in the single projects (e.g. Project status, timelines, etc.) Contribute to continuous process improvement including workflow efficiencies and associated workflow documentation Lead in resolving Quality Event issues related to study-specific data management activities Work with the Director to develop training programs Administer training as needed QUALIFICATIONS AND SKILLS NEEDED: Education : BS/BA degree in Life Sciences or related field preferred Experience : 8-10 years Data Management related experience Prior leadership experience a plus Proficient in Microsoft Office applications Strong organizational, interpersonal, time-management, and problem-solving skills with good leadership abilities Ability to manage multiple priorities Strong attention to detail Previous SAS or SQL exposure or experience a plus Excellent communication skills and ability to work well with others Ability to communicate effectively in English

Accounts Finalization, Taxation, Audit. Should have experience of working in a integrated steel plant.

Job Overview We are looking for a candidate with minimum 4 years of relevant experience for TL and 5 years of relevant experience for an Assistant Manager with RTA. Key Responsibilities Manages daily operation by assessing operational drivers (Staffing, Volume AHT) and outcomes (SLA ASA and ABAN%) and adjusts intraday schedule to meet service goals Monitors intraday makes decisions provides sound judgement and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off Role is offsite RTA monitoring Produce Real time reports - Hourly/ Daily/ Weekly Exception management Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling Produce daily, biweekly and monthly reports to ensure adherence to planned activities Manage all offline activities idle time / Report outage, Incident tracking escalations & produce daily biweekly and monthly reports to ensure adherence to planned activities Assist with creating if metrics and targets to meet the SLA goals and highlight performance gaps on planned activities and goals. Performs analysis of data to surface trends and insights using analytical methods Drives changes on the need of the business Acts as a resource and POC during contingency events including weather events system outages etc Initiates develops and implements improvements to workflows and processes and participate on special projects Skills Knowledge in WFM systems applicable for the account. Eg. Avaya CMS NICE IEX, Cisco Aspect eWFM Verint is an advantage. Knowledge in CRM tools like Avaya In-contact and should be well versed with individual/ Bulk skilling. Excellent communication skills with ability to interact with external & internal stakeholders. Experienced in MS Office tools especially Excel and PowerPoint Knowledge in Macros is an added advantage. Problem solving, analytical & logical skills are critical and must have excellent English communication skills. Contact Person - Sneha Contact Number - 9840082230 Email - sneham@gojobs.biz

Lead and manage the desktop support team, ensuring effective support delivery to users. Oversee day-to-day operations, managing incidents, requests, and desktop-related issues. Troubleshoot technical problems. We Are Looking For Immediate Joiners .

Project execution Performance of the corresponding expected synthetic work to successfully achieve the required goals, like: Reaction setting Work-up Analyses: measure and interpretation (expected) Compilation of all the required information in accordance with the companys SOP Informing the project leader about potential/current problems during project development Taking additional responsibilities like maintenance of lab equipment MSc (Organic Chemistry) 3 to 5 years bench experience in process RD Experience in multi-step organic synthesis State-of-the-art scientific knowledge in technical background for synthesis and purification methods Good in English written and spoken (recommendable)

8+ years overall IT experience 5+ years hands-on Salesforce development experience Proficient in Apex, LWC, Aura, Visualforce, Salesforce Flows Must have Lead Experience.

We're hiring a Lead AI Engineer (Remote/Nashik) to build & lead AI/ML & LLM solutions. 7+ yrs exp, strong in Python, LLMs, AWS, MLOps, vector DBs. Bonus: voice AI, agents, open-source. Team Leading Experience is Mandatory Apply: hr@insnapsys.com. Work from home House rent allowance

In this role, you will: Lead complex initiatives executing moderate to high risk or complex review activities and engagements in a matrixed environment Communicate emerging risks with broad impact and act as key participant in large scale planning for Independent Testing Develop and design methodologies and standards for review activities across the enterprise in alignment with the risk management framework Review and research complex development and design of methodologies and standards for review activities companywide in alignment with the risk management framework Ensure effective and appropriate testing, validation, and documentation of review activities for risk programs, risks and controls Make decisions in complex situations requiring solid understanding of risk management framework and the risk and control environment that influence and lead enterprise testing to meet deliverables and drive new initiatives Collaborate and consult with Audit, Legal, external agencies, and regulatory bodies to resolve risk related topics Lead project teams and mentor individuals Required Qualifications: 5+ years of Independent Testing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 5+ years of Overall experience, 5+ years of relevant experience in risk management (includes control testing, , operational risk assessments, internal audit, end to end business process reviews) Hands on experience of leading end to end engagements Planning, Scoping, Execution, Issues & Observations and Final report submission for control testing, internal / external audit functions and process reviews Job Expectations: Lead complex initiatives executing moderate to high risk or complex review activities and engagements in a matrixed environment Communicate emerging risks with broad impact and act as key participant in large scale planning for Independent Testing Develop and design methodologies and standards for review activities across the enterprise in alignment with the risk management framework Review and research complex development and design of methodologies and standards for review activities companywide in alignment with the risk management framework Ensure effective and appropriate testing, validation, and documentation of review activities for risk programs, risks and controls Make decisions in complex situations requiring solid understanding of risk management framework and the risk and control environment that influence and lead enterprise testing to meet deliverables and drive new initiatives Collaborate and consult with Audit, Legal, external agencies, and regulatory bodies to resolve risk related topics Lead project teams and mentor individuals.

Job description About Client Hiring for One of the Top Most Prestigious Multinational Corporations! Job Title : Manager / Team Lead Qualification : Any Graduate Relevant Experience : 10 to18 Years Must Have Skills : Saas sales B2B sales Team management Tech sales Enterprise sales Software sales Roles and Responsibilities : Team Leadership & Development: Lead, mentor, and coach a high-performing sales or success team. Foster a culture of performance, ownership, and continuous learning. Sales & Customer Success Execution: Oversee daily sales operations (outbound and inbound), account management, client onboarding, and lifecycle management. Pipeline & Performance Management: Drive team productivity and effectiveness across KPIspipeline generation, revenue attainment, client retention, and customer satisfaction. Strategic Collaboration: Partner with internal cross-functional teams and external clients to design, execute, and refine scalable growth strategies. Operational Excellence: Identify and implement process improvements, tools, and frameworks to enhance customer journeys and sales effectiveness. Reporting & Insights: Prepare and deliver accurate performance reports, revenue forecasts, and actionable insights to stakeholders. Client Engagement: Ensure consistent and professional communication with clients, addressing opportunities and challenges to enhance account value. Technology Utilization: Leverage CRM tools (Salesforce, Microsoft Dynamics, etc.) and engagement platforms to manage sales cycles and monitor performance. Talent Development & Succession Planning: Identify high-potential team members, support their growth through structured development plans, and build a succession pipeline to ensure business continuity. Quality & Compliance Assurance: Ensure adherence to compliance standards, sales cadences, SLAs, and company policies to maintain quality and consistency in client interactions. Market & Competitor Insights: Stay updated on industry trends and competitive landscape to provide strategic recommendations and keep the team aligned with market demands. Location : Bangalore CTC Range : Upto 30 LPA Notice period : Immediate - 60 days Shift Timing : Night Shift (US) Mode of Interview : Virtual Mode of Work : Work from office -- Thanks & Regards, Monika HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432490 | WhatsApp 9916116145 monika.j@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************

Position : Non IT Recruiter with Team Lead from any background from Health care industry most welcome Role & responsibilities Non IT skills, Bulk Hiring, conducting interviews Preferred candidate profile Non It Exp with Team Lead, portal hiring Job Location ; Mumbai - Andheri

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Geographic Info. Systems(Car support).

Job Title: Team Lead Operations (Inside Sales | Fintech) Location: [Insert Location] Experience Required: 14 Years (Team Handling Experience) Industry Preference: Fintech / BFSI / Consumer Lending / Inside Sales Qualification: B.Tech / MBA Preferred Employment Type: Full Time Job Description Were looking for a dynamic Team Lead Operations to manage and grow a high-performing team of Credit Advisors. This role demands a blend of sales leadership, operational efficiency , and data-driven performance tracking to drive revenue and user engagement. You'll be responsible for converting leads, maximizing repayments, and cross-selling financial solutions—all while ensuring a seamless user experience in a fast-paced fintech environment. Key Responsibilities Team Leadership: Lead, mentor, and manage a team of 15–25 Credit Advisors to achieve daily, weekly, and monthly targets. Sales Execution: Monitor and improve pitch quality, objection handling, and upselling/cross-selling strategies. Revenue Ownership: Drive performance across the sales funnel—from outreach to conversion and repayment collection. User Engagement: Develop scripts and outreach frameworks to engage subscribed users and convert them effectively. Performance Tracking: Analyze sales metrics like contact-to-conversion ratio, revenue per agent, AHT, and talk time. Share actionable insights with leadership. Cross-Functional Collaboration: Work closely with Product, Finance, and Growth teams to resolve issues and implement sales campaigns. Compliance & Process Adherence: Ensure adherence to SLAs, communication guidelines, and data security standards. Reviews & Incentives: Conduct weekly team reviews, identify performance gaps, and implement incentive plans to drive motivation. Key Requirements 1–4 years of team handling experience in inside sales, fintech, or BFSI Proven ability to manage target-driven teams in a fast-paced environment Strong communication, objection handling, and conversion skills Proficient in Excel and sales reporting tools Data-first mindset with high ownership and execution focus Experience in credit, collections, or financial product sales is a plus Important Note: Interview Process 3 rounds of interview HR screening - Telephonic Round 1. First Round - Excel Round (Assignment would be given, candidate will be working on it while being on call) 2. Case Study Round - People Management Skills would be tested 3. Culture Fitment Round with HM

NATURE OF WORK: 1.Team recruitment and Team handling 2.Recruitment < Activation < Retention EMPLOYEE BENEFITS: 1.FIXED SALARY + INCENTIVE 2.FOREIGN TRIPS 3.PF 4.ESI 5.FLEXIBLE WORKING TIMING

Job description About Client Hiring for One of the Top Most Prestigious Multinational Corporations! Job Title : Manager / Team Lead Qualification : Any Graduate Relevant Experience : 10 to18 Years Must Have Skills : Saas sales B2B sales Team management Tech sales Enterprise sales Software sales Roles and Responsibilities : Team Leadership & Development: Lead, mentor, and coach a high-performing sales or success team. Foster a culture of performance, ownership, and continuous learning. Sales & Customer Success Execution: Oversee daily sales operations (outbound and inbound), account management, client onboarding, and lifecycle management. Pipeline & Performance Management: Drive team productivity and effectiveness across KPIspipeline generation, revenue attainment, client retention, and customer satisfaction. Strategic Collaboration: Partner with internal cross-functional teams and external clients to design, execute, and refine scalable growth strategies. Operational Excellence: Identify and implement process improvements, tools, and frameworks to enhance customer journeys and sales effectiveness. Reporting & Insights: Prepare and deliver accurate performance reports, revenue forecasts, and actionable insights to stakeholders. Client Engagement: Ensure consistent and professional communication with clients, addressing opportunities and challenges to enhance account value. Technology Utilization: Leverage CRM tools (Salesforce, Microsoft Dynamics, etc.) and engagement platforms to manage sales cycles and monitor performance. Talent Development & Succession Planning: Identify high-potential team members, support their growth through structured development plans, and build a succession pipeline to ensure business continuity. Quality & Compliance Assurance: Ensure adherence to compliance standards, sales cadences, SLAs, and company policies to maintain quality and consistency in client interactions. Market & Competitor Insights: Stay updated on industry trends and competitive landscape to provide strategic recommendations and keep the team aligned with market demands. Location : Bangalore CTC Range : Upto 30 LPA Notice period : Immediate - 60 days Shift Timing : Night Shift (US) Mode of Interview : Virtual Mode of Work : Work from office -- Thanks & Regards, Hemalatha HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432418 | WhatsApp 9900261540 darini@blackwhite.in | www.blackwhite.in ************** Please refer your Friends***************