Team Leader

Company Description

Yash Enterprises is a leading provider of debt management solutions, operating since 2006. With over 17 years of experience, we have built a strong reputation for excellence, punctuality, and comprehensive services, catering to prominent clients in the banking collections, recoveries, and verifications sector. Headquartered in Jodhpur and strategically located across North and West India, we offer seamless and personalized services through our network of branches. Our success is driven by meticulous management, hierarchical integrity, and robust processes, all fostered within an organizational culture focused on excellence. As we continue to expand, we seek skilled professionals to join our team and contribute to our growth and success in the industry.

Role Description

This is a full-time, on-site Team Leader role based in Ahmedabad. The Team Leader will be responsible for overseeing team operations, ensuring targets are met, and maintaining efficiency and quality in service delivery. Key responsibilities include delegating tasks, monitoring progress, providing guidance and feedback to team members, resolving challenges, and ensuring compliance with company policies. Accurate reporting, fostering team motivation, and liaising with management to implement strategies for growth and performance are essential aspects of the role.

Key Responsibilities:

Lead, motivate, and manage a team of field executives and telecallers to achieve targets .Monitor daily operational activities and ensure timely execution of field tasks and telecalling campaigns.Prepare and maintain daily, weekly, and monthly MIS reports for management.Analyze team performance metrics and provide actionable insights to managers.Coordinate with managers for campaign planning, strategy implementation, and problem resolution.Train new team members on processes, scripts, and compliance standards.Ensure adherence to company policies, quality standards, and regulatory requirements.Resolve operational issues and escalate critical concerns to management in a timely manner.

Qualifications

• Strong leadership and team management skills with experience in delegating tasks and providing constructive feedback.
• Excellent communication, interpersonal, and conflict resolution abilities to foster collaboration and address challenges.
• Proficiency in organizational and time management skills to prioritize tasks and ensure timely completion of goals.
• Familiarity with debt management services, banking collections, recoveries, or related industries is highly desirable.
• Analytical skills for problem-solving and decision-making, with a focus on continuous improvement of processes.
• Adaptability and ability to work effectively in a fast-paced, goal-driven environment.
• Bachelor's degree in management, finance, or a related field is preferred, along with relevant work experience.