Team Leader - US COLLECTION PROCESS

As a Team Leader at Mindtel, you will play a crucial role in overseeing the US Collection Process and driving the company's mission forward. Your responsibilities will include: - Supervising and managing a team of collection agents to ensure efficient collection processes. - Developing performance metrics to monitor team productivity and efficiency. - Training and mentoring team members to enhance their skills and knowledge of collections protocols. - Implementing collection strategies to maximize recovery rates while adhering to legal regulations. - Conducting regular team meetings to discuss goals, challenges, and motivational factors. - Reviewing and analyzing collection reports to identify trends and areas for improvement. - Collaborating with other departments to align collection strategies with business objectives. - Addressing escalated customer issues effectively and professionally. - Providing performance feedback and assisting in conducting performance evaluations. - Ensuring compliance with company policies and legal requirements in collections. - Monitoring and managing team attendance and scheduling. - Developing and implementing training programs to enhance team capabilities. - Fostering a positive team environment that encourages motivation and productivity. - Staying updated on industry trends and best practices in collections. Qualifications required for this role include: - Bachelor's degree in Finance, Business Administration, or a related field. - Minimum of 3 years of experience in collections or debt recovery. - Proven experience in a leadership role within a collections environment. - Strong understanding of US collection laws and compliance regulations. - Excellent communication and interpersonal skills. - Demonstrated ability to lead and motivate a team. - Strong analytical and problem-solving abilities. - Ability to thrive in a fast-paced environment. - Experience with CRM and collections software. - Detail-oriented with strong organizational skills. - Ability to handle sensitive information with discretion. - Proficient in Microsoft Office Suite. - Ability to work under pressure and meet deadlines. - Conflict resolution and negotiation skills. - Customer-focused mindset. - Willingness to adapt to change and embrace new challenges. As a Team Leader at Mindtel, you will play a crucial role in overseeing the US Collection Process and driving the company's mission forward. Your responsibilities will include: - Supervising and managing a team of collection agents to ensure efficient collection processes. - Developing performance metrics to monitor team productivity and efficiency. - Training and mentoring team members to enhance their skills and knowledge of collections protocols. - Implementing collection strategies to maximize recovery rates while adhering to legal regulations. - Conducting regular team meetings to discuss goals, challenges, and motivational factors. - Reviewing and analyzing collection reports to identify trends and areas for improvement. - Collaborating with other departments to align collection strategies with business objectives. - Addressing escalated customer issues effectively and professionally. - Providing performance feedback and assisting in conducting performance evaluations. - Ensuring compliance with company policies and legal requirements in collections. - Monitoring and managing team attendance and scheduling. - Developing and implementing training programs to enhance team capabilities. - Fostering a positive team environment that encourages motivation and productivity. - Staying updated on industry trends and best practices in collections. Qualifications required for this role include: - Bachelor's degree in Finance, Business Administration, or a related field. - Minimum of 3 years of experience in collections or debt recovery. - Proven experience in a leadership role within a collections environment. - Strong understanding of US collection laws and compliance regulations. - Excellent communication and interpersonal skills. - Demonstrated ability to lead and motivate a team. - Strong analytical and problem-solving abilities. - Ability to thrive in a fast-paced environment. - Experience with CRM and collections software. - Detail-oriented with strong organizational skills. - Ability to handle sensitive information with discretion. - Proficient in Microsoft Office Suite. - Ability to work under pressure and meet deadlines. - Conflict resolution and negotiation skills. - Customer-focused mindset. - Willingness to adapt to change and embrace new challenges.