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Team Leader

Team Leader

0 years

0 Lacs

Mumbai Maharashtra India

Posted:1 week ago| Platform:

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Skills Required

service support management communication efficiency effectiveness strategies resolve rostering compliance

Work Mode

On-site

Job Type

Full Time

Job Description

Location- Mumbai (Goregaon ) Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days Working with 2 rotational week offs Immediate Joiners Preferred Responsibilities- * Customer Service, Customer Support, and Customer Service Management skills * Experience in achieving and maintaining high levels of Customer Satisfaction * Excellent verbal and written Communication skills * ⁠Experienced in Banking, cards and Dispute domain. * Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. * Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. * Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. * Collaborate with other teams to resolve issues related to rostering, contact centre operations, BPO operations, call center operations, team handling, TL responsibilities. * Ensure compliance with company policies and procedures while driving business growth through innovative solutions. Show more Show less

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