Team Leader (Telesales, Odisha)

New Job Title

-

No. Of Openings

1

BAND

Band 2

Grade

Level 4

Designation

Team Leader

Campus/Non Campus

-

Employment Type

-

Requisition Type

Replacement

Employee Category

-

TAT

60

Closing Date

29 Nov 2025

Company

Matrimony.Com

Business Unit

MM-Bharat Matrimony

Department

Telemarketing

Sub Department

Telemarketing

Country

India

Region

East Zone

State

Odisha

City

Bhubaneswar

Working Location

Bhubaneswar

Industry

-

Functional Area

-

Role

-

Skill

Minimum Qualification

Designation Title

Team Leader – BM

Reporting to

Branch Manager

No.of subordinates

10 to 20

Location

Odisha-Bhubaneswar

About us

Role Overview

This role is responsible for leading and managing a team of Telemarketing Executives (TMEs) to achieve business targets while ensuring operational excellence and superior customer experience. The position demands strong leadership, resource planning, and performance management skills to drive productivity and maintain team engagement.

Key Responsibilities

• Drive and motivate the TME’s reporting to him / her meet the hourly / daily / monthly targets as planned and send reports to the manager on the targets achieved.
• Handle difficult customers and ensure their issues are resolved by providing a good experience to the customers.
Capture the customer insights and
• the same with the internal team; Provide regular MIS as required to the internal teams.
• Responsible for planning the resources required for his / her team and work with HR to get the right talent on board.
• Provide guidance to the new recruits to settle down well in their job and ensure the infant attrition is under control.
• Promote a cohesive & high-performance work environment by continuously engaging with the team members, providing development feedback and right training inputs.
• Review the performance of the team members on a regular basis and help them to improve the productivity and ensure the team members earn their incentives.
• Monitor, facilitate and ensure the team adheres to the processes.
• Monitoring and ensuring the team shrinkage is within the defined parameters.
• Guide / mentor and train the team members in building their capabilities and improving their performance.
• Actively participate / contribute to continuous improvement projects.
• Identifies opportunities to improve productivity of the team and deliver a profitable ROI.
• Regularly monitors attrition red flags and ensures the same is within defined threshold.
• Ensures adherence to organization policies by self and team

Skills & Competencies

• 
  Functional
• Process Knowledge
• Product Knowledge
• Language skills – Excellent communication skills in English and Regional language
• Selling Skills
• Team Management
• Knowledge of dialer metrics
• Basic computer skills- Ms Word, Excel
• Behavioural
• Values – Integrity, Respect , Customer Centricity
• Good Communication Skills
• Influencing / Persuasion Skills
• Result Orientation
• Emotional maturity
• Self-driven
• Adaptability to a fast-paced changing environment