Team Leader

We are looking for a skilled Team Leader with 3 to 7 years of experience to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, playing a crucial role in driving business growth and leading high-performing teams. The ideal candidate will have a strong background in BPO/Call Centre operations and excellent leadership skills.

• Lead and manage a team of customer service representatives to achieve sales targets and improve customer satisfaction.
• Develop and implement effective strategies to enhance team performance and productivity.
• Coach and train team members to improve their skills and knowledge.
• Monitor and analyze team metrics to identify areas for improvement and optimize processes.
• Collaborate with other departments to align with business objectives.
• Foster a positive and inclusive work environment that promotes teamwork and employee development.

• Proven experience as a Team Leader or similar role in a BPO/Call Centre setting.
• Strong understanding of customer service principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead and motivate a team to achieve exceptional results.
• Experience with performance management tools and techniques.
• Strong analytical and decision-making skills with attention to detail.