Job Summary:As a Team Leader at Shubh Yatra, you will be responsible for leading a team of sales or customer service representatives, ensuring that they meet performance targets, provide exceptional customer service, and contribute to the company’s growth. You will play a pivotal role in motivating, mentoring, and guiding your team to achieve excellence in delivering travel solutions to customers. Key Responsibilities:Team Leadership & Development: Lead, motivate, and supervise a team of telesales agents or customer service representatives. Provide guidance and support to ensure the team achieves sales targets, KPIs, and customer satisfaction goals. Conduct regular one-on-one meetings, performance reviews, and coaching sessions to enhance team performance. Foster a positive and collaborative team culture, encouraging knowledge sharing and continuous improvement. Training & Performance Monitoring: Train new team members and onboard them effectively. Identify skill gaps and provide additional training to enhance team capabilities. Monitor daily performance, provide feedback, and implement strategies to improve efficiency. Develop and track key performance metrics for team performance (e.g., sales numbers, customer satisfaction). Sales & Customer Service Excellence: Ensure the team is delivering exceptional customer service by resolving queries and providing tailored travel solutions. Lead by example in achieving personal and team sales targets. Manage escalated customer issues or complaints and ensure resolutions are timely and satisfactory. Stay up-to-date with the company’s travel packages and services to offer accurate information to both customers and team members.

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Team Leader