Team Leader - Retail Howrah

Job Description

Are you a natural leader and motivator passionate about guiding your teams to successAre you seeking team leader jobs in Howrah and want to grow your customer service career with a global companyHere is your chance to shine! Fusion CX seeks a dynamic team leader in Howrah to serve customers of an innovative retail technology company. This job vacancy allows you to make a significant impact by leading a high-performing team of customer service representatives, ensuring high-quality service delivery and a superior customer experience. As a Team Leader in Howrah working with our retail technology client, you will be at the forefront of ensuring that our team of customer care representatives meets and exceeds performance goals. Your responsibilities include: Leadership and Motivation: Inspire and motivate team members by communicating goals, offering support, reviewing skills, and identifying areas for training and potential growth. Quality Assurance: Monitor team performance to ensure compliance with quality standards and guidelines, resolve issues, and address queries and concerns as they arise. Team Development: Conduct regular meetings to share best practices, provide training, and update the team on changing expectations. Customer Satisfaction: Ensure high-quality services by effectively managing inquiries, resolving complaints, and providing outstanding support as a team leader in Howrah team. Job Requirements: Educational qualifications, experience, skills, and other attributes an ideal candidate requires to thrive in a retail team leader role: Education: A minimum of a Bachelor s degree. Experience: At least two years of documented experience as a Team. Skills: Strong verbal and written communication skills. Proficiency in MS Office applications, particularly Word and Excel. Age Requirements: Candidates must be between 22 and 40 years old. Shift: 24/7 Interview Process: HR Screening / Filtration Personal interview with the Operations Manager Final Interview with the Client Why Join Fusion CX Fusion CX believes in nurturing talent and offering opportunities to grow. If you are searching for team leader jobs in Howrah or a TL job vacancy in Howrah to realize your capabilities and develop your potential, join us. We are seeking a passionate team leader in Howrah to drive success for a cutting-edge retail technology company. We offer diverse roles, career advancement, and learning opportunities in an inclusive and supportive environment. In addition, you can enjoy competitive compensation that complements your experience, education, and skills. So, if you re ready to take the next step in your career and lead a team to excellence, apply now to join Fusion CX in Howrah!