Team Leader

Telecaller / Telesales Executive Job DescriptionSectionDetailJob TitleTelecaller / Telesales Executive / Customer Relationship ExecutiveDepartmentSales / Customer Service / Business DevelopmentReports ToTelecalling Supervisor / Sales ManagerLocation[City, State] / [Work from Office/Remote/Hybrid]Job SummaryWe are seeking a motivated and dynamic Team Leader Telecaller to join our team. The primary responsibility will be to serve as the voice of the company, engaging prospective and existing customers via telephone to promote our [Products/Services] and generate sales. The ideal candidate will possess excellent communication skills, a persuasive attitude, and a commitment to achieving sales and customer satisfaction targets. Key Roles & Responsibilities (Duties)Outbound Calling: Proactively contact potential customers (cold or warm leads) from provided databases to introduce the company's offerings and explain product features and benefits. Lead Generation & Qualification: Identify and qualify potential sales leads, gauging their interest, budget, and purchasing authority to pass qualified prospects to the Sales team. Inbound Call Handling: Professionally answer incoming calls from customers, addressing inquiries, resolving basic issues, and providing accurate information about products, services, or promotions. Sales Target Achievement: Meet or exceed daily, weekly, and monthly targets for call volume, lead conversions, appointment setting, or direct sales (depending on the role's focus). Customer Relationship Management (CRM): Accurately record all call details, customer interactions, feedback, and follow-up activities in the company's CRM or database system. Product Knowledge: Maintain in-depth knowledge of all company products, services, pricing, and current promotions to confidently answer customer queries and handle objections. Follow-up: Schedule and execute timely follow-up calls with prospects who require more time, information, or have expressed a high level of interest. Compliance: Adhere strictly to telecalling scripts, company policies, and data privacy regulations during all customer interactions. Required Skills & QualificationsRequirement TypeDescriptionEducationHigh School Diploma or equivalent is mandatory; Bachelor's degree is a plus.Experience[0-2] years of proven experience in a Telecaller, Telesales, or Customer Service role.CommunicationExcellent verbal communication skills in [Mention Required Language(s), e.g., Hindi and English] with a clear, professional, and confident telephone voice.Soft SkillsStrong persuasion, negotiation, and active listening skills. Must be resilient and able to handle rejection professionally.Technical SkillsBasic computer literacy (MS Office/Google Suite) and proficiency in using CRM software (e.g., Salesforce, HubSpot) or other telephone systems.OtherGoal-oriented with a strong focus on achieving targets. Excellent time management and organizational skills.