Team Leader

About us: Pay Point India Network Pvt. Ltd. is among the reputed names in the business of Financial Inclusion, Financial Services and Retail services. We are business correspondent for State Bank of India supporting 4500+ SBI Customer Service Points.

Pay Point India, the company established in 2006 has now 120+ service providers and a retail network of 83000+ retailers offering consumers a quick and easy, single stop access to financial services such as AEPS & remittance/money transfer and a wide array of fast-moving consumer service, like Utility bill payments, DTH/mobile recharges, Travel booking, Pan card services, Insurance etc.

Company Website: www.paypointindia.com

Role & Responsibilities

Ø Supervise and guide the team to achieve daily, weekly, and monthly targets.

Ø Ensure smooth and accurate execution of recharge, bill payment, and PAN card processes.

Ø Allocate tasks and monitor team performance regularly.

Ø Maintain service quality and ensure compliance with company policies and regulations.

Ø Resolve escalations and service-related issues promptly.

Ø Train new team members and conduct skill enhancement sessions for existing staff.

Ø Track operational metrics and prepare regular performance reports.

Ø Ensure high levels of customer satisfaction and reduce error rates.

Ø Implement corrective measures when required.

Ø Graduate with 3–5 years of experience in recharge, bill payment, or financial services, including at least 1–2 years in a supervisory role.

Ø Strong communication, leadership, problem-solving, and time-management skills.

Ø Proficiency in MS Office and knowledge of operational reporting.

Requirements

· Bachelor's degree

· Strong leadership skills, with ability to manage and motivate a team.

· Ability to analyze problems and develop effective solutions.

· Strong understanding of recharge, utility bill payment platforms, and PAN card application processes.

· Good communication, leadership, and problem-solving skills.

If anybody interested please send me your updated CV on jasim.khan@paypointindia.net or Reach me 8450955295

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person