Team Leader -OTC processes (Billing, Cash & Collections)

Contactx Resource Management

2 - 6 years

4 - 6 Lacs

bangalore rural gurugram bengaluru

Posted:Just now| Platform:

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Skills Required

order to cash collections otc process cash collection cash reconciliation billing cash management billing collection otc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Mega hiring for below roles call on 8755187878/ 9412501851

send cv on rm@contactxindia.com

Management Trainee

Manage front line supervisors that are responsible for managing the
day-to-day operations of OTC Operations Team
Provide leadership and management to associates; provide training and development of supervisory team.
Coach and mentor team supervisors.
Regularly conduct supervisory team meetings. Supervise multiple teams for clients.
Ensure key operational and customer performance targets are met (KPIs, FCR, Net Promoter Score, Service Levels).
Manage Day to Day Operations & service delivery for a Team of
100+ employees, who will be in charge for Client Order to Cash process
and assess them in accordance Policies & Compliance guidelines and take an action to apply the appropriate policy with high quality, speed, empathy and accuracy.
Driving Insights to add/update (Policies, CRM Interface, Widgets, IT/Infra tools, Application optimization) in order to drive effectiveness & efficiencies

CANDIDATE PROFILE:

Analytical thinking and ability to adapt to job requirements and business context needs.
Relevant work experience in balance sheet account reconciliation, Intercompany process, fixed assets and/or month end closing activities.
Relevant experience in coordinating teams.
Previous exposure to transformation and productivity initiatives.

Qualifications Minimum qualifications

B. Com preferred
Deep Domain knowledge on OTC processes (Billing, Cash & Collections)
Excellent Analytical & Communication skills.

Preferred candidate profile

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