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Teleperformance (TP)
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Team Leader - Operations

Team Leader - Operations

Teleperformance (TP)

1 - 4 years

|

0 - 3 Lacs

New Delhi Gurugram Greater Noida

Posted:1 day ago| Platform:

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Skills Required

Team Leading Shrinkage Control Aht SLA Management Attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage daily operations of the team, ensuring efficient handling of customer queries and issues.
Oversee AHT (Average Handle Time) management to achieve targets and improve productivity.
Develop strategies to reduce shrinkage and attrition rates within the team.
Provide coaching and guidance to team members to enhance their performance and adhere to SLA's.
Ensure effective communication among team members, stakeholders, and clients.

Desired Candidate Profile

1-4 years of experience in BPO/Call Centre environment with a focus on Team Leading or similar role.
Strong understanding of Attrition, SHRINKAGE control, Team Coaching, Team Handling, Team Leadership skills required.
Ability to manage multiple priorities simultaneously while maintaining high levels of accuracy and attention to detail.

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Teleperformance (TP)

Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

560 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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