Team Leader - Operations

About the Client

Our client is a prominent hospitality and institutional catering services provider, serving hospitals and large organizations across multiple operational units. They have engaged our firm to manage and oversee comprehensive field verification activities to ensure operational discipline, compliance, and service quality.

As a Team Leader – Field Verification Operations, you will supervise field teams, conduct operational checks, validate reporting quality, and ensure structured, high-standard execution of verification activities.

Position Overview

This role involves leading a team of field verifiers, overseeing daily verification processes, ensuring accuracy of documentation, and coordinating operational checks across units. The ideal candidate is a mature professional with 3–5 years of experience in operations, audit, compliance, hospitality oversight, or similar fieldwork environments.

Essential Requirements

• Must have a working laptop with reliable internet connectivity
• Willingness to be physically present at client locations to conduct audits, verification, and field assessments
• 3–5 years of relevant experience in operations, audit, verification, hospitality supervision, or compliance
• Ability to lead and manage a minimum team of 5 staff

Key Responsibilities

• Lead, guide, and supervise field verification staff assigned across multiple operational units
• Conduct independent field checks and oversee day-to-day verification processes
• Review and validate reports submitted by field verifiers ensuring completeness and accuracy
• Ensure all verification activities adhere to client-defined standards and compliance protocols
• Prepare structured independent verification reports with supporting documents, evidence, and field-level observations
• Compile supervision summaries and ensure timely submission of daily/weekly reports
• Prepare PowerPoint presentations and documentation for management review
• Coordinate workflow, resolve field-level challenges, and ensure performance consistency among team members
• Undertake 5–7 days of outstation travel per month, depending on client requirements
• Maintain high standards of integrity, professionalism, and reporting discipline

Desired Candidate Profile

• Excellent communication skills in Tamil and English
• Proven capability to lead and manage teams (minimum 5 members)
• Strong analytical, observational, and reporting skills
• Proficiency in MS Excel, MS PowerPoint, email communication, and IT tools
• Ability to understand operations, identify gaps, and apply audit/verification checks
• Willingness to undertake field visits and travel as required
• Must possess a laptop with stable internet connectivity

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

• Chennai G.P.O, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you possess working laptop with internet access?
• What is your expected salary?
• When is the earliest you can join for the job?
• Rate your English communication skills: Excellent / Good / Not so good

Education:

• Bachelor's (Required)

Experience:

• total work: 3 years (Preferred)

Language:

• Tamil (Required)

Work Location: In person