TEAM LEADER- LEGAL BACK OFFICE

The position is based in Noida and requires an experienced individual who can join immediately with excellent communication skills. As a Team Leader, your key responsibilities will include managing a team of 15-20 resources on a day-to-day basis. You will need to develop the team to ensure the delivery of consistently superior quality and independently handle the transitioning of new procedures. It will be essential to drive the team to be client/customer-focused, provide training and development, and take ownership of delivering service level components, quality, and targets. Your role will involve effectively tracking and analyzing the performance of individual team members, providing coaching and feedback, compiling reports, and acting as the communication conduit between the team and management. You will be required to implement HR and Operations policies, manage the floor operations, ensure adherence to schedules, resolve problems, and make recommendations for process development based on analysis and feedback. Conducting performance feedback sessions, maintaining a focus on CPM/SLA, building one-to-one relationships, analyzing various reports, motivating associates, and submitting timely Operations Reviews are also part of the responsibilities. Managing attendance, ensuring SLA attainment, conducting audits, and managing client portfolios will be crucial aspects of the role. The ideal candidate should have a graduation degree, at least 2 years of experience as a Team Leader in the Back Office domain, and be willing to work in a 24*7 environment. Strong verbal and written communication skills, analytical skills, proficiency in MS Excel, and effective presentation skills are also required for this position.,