Team Leader

Retail Team Leader

Position Overview:

A Retail Team Leader is responsible for overseeing the daily operations of a retail store or department. They ensure that the team delivers excellent customer service, meets sales targets, and maintains store standards while fostering a positive work environment.

Key Responsibilities:

1. Leadership and Supervision:

Manage and lead the retail team to achieve sales and customer service goals.

Schedule and delegate tasks effectively to team members.

Provide coaching, training, and performance feedback to staff.

2. Customer Service Excellence:

Ensure all customers have a positive shopping experience.

Handle customer inquiries, complaints, and issues professionally.

Implement customer service strategies to build customer loyalty.

3. Sales and Performance:

Drive sales through active supervision and motivation of the team.

Monitor daily sales and ensure targets are met or exceeded.

Execute promotional activities and upselling strategies.

4. Operational Management:

Ensure smooth day-to-day store operations, including opening and closing procedures.

Maintain accurate inventory levels and oversee stock replenishment.

Conduct regular stock checks and ensure proper product displays.

5. Team Development:

Train new hires and support team members in their roles.

Conduct team meetings to communicate goals, updates, and feedback.

Foster a collaborative and supportive team culture.

6. Compliance and Standards:

Ensure adherence to company policies, procedures, and safety guidelines.

Maintain store cleanliness, organization, and visual merchandising standards.

Enforce compliance with cash handling and loss prevention measures.

7. Reporting and Communication:

Prepare and present daily/weekly sales reports to management.

Communicate key updates, promotions, and goals to the team.

Act as a liaison between the store team and higher management.

Skills and Qualifications

Leadership Skills: Strong ability to inspire, motivate, and manage a retail team.

Customer Focus: Commitment to delivering exceptional customer service.

Sales Expertise: Proven track record of achieving sales goals and driving results.

Problem-Solving: Quick and effective decision-making in dynamic situations.

Communication: Clear verbal and written communication skills.

Organizational Skills: Ability to multitask and manage time efficiently.

Technical Skills: Familiarity with point-of-sale (POS) systems and retail software.

Experience and Education:

Previous experience in a retail or customer service role (Preferred)

Proven experience in a supervisory or team leader position (Preferred).

High school diploma or equivalent; additional education in business or retail management is a plus.

Working Conditions:

Flexibility to work evenings, weekends, and holidays as needed.

Handle high-pressure situations in a fast-paced retail environment.

This role is crucial for ensuring the retail team operates efficiently, achieves business objectives, and provides an outstanding customer experience.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Experience:

• total work: 3 years (Required)

Work Location: In person