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Datamark Bpo Service
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Team Leader - Email & Chat support process

Team Leader - Email & Chat support process

Datamark Bpo Service

0 - 5 years

3 Lacs

chennai

Posted:2 days ago| Platform:

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Skills Required

bpo blended process email support calls semi voice non voice kpo bpo non voice inbound email process chat process us process customer support cse domestic chat escalations international process voice web chat domestic process uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary -

>

[ SME or Acting TL or Senior Associate(has team handling exp. are also eligible) ].

DATAMARK, Inc. is seeking a professional and highly organized Team Leader (Lead Operator) to manage daily production workflow. This pivotal role requires strong communication skills and technical proficiency to prioritize tasks, guide production personnel, and ensure the timely delivery of high-quality output in line with client expectations and company standards.

Key Responsibilities -

Operational Leadership:
Initiate shift start-up and oversee daily work allocation, scheduling, and prioritization for the production team.
Team Guidance:
Act as the first point of contact for keyers, providing training, guidance, and troubleshooting support for operational questions.
Reporting & Analysis:
Prepare accurate daily/shift production statistics and necessary employee/client reports.
Communication & Liaison:
Maintain constant communication with the Supervisor, immediately escalating departmental issues and providing status updates on workflow and productivity.
Workflow Management:
Utilize workflow tools to assess real-time production status and recommend adjustments to optimize processing.

Required Skills & Qualifications -

Education:
High School Diploma or Graduate.
Experience:
Minimum of one (1) year of related experience in a production, back-office, or data processing environment.
Technical:
Proficient in
Microsoft Office (Word and Excel)
, with the ability to navigate and utilize specialized workflow systems.
Core Competencies:
Strong communication, interpersonal, and instructional skills. Demonstrated ability to follow detailed instructions and understand quality plans.
Language:
English speaking preferred.

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Datamark Bpo Service

Business Process Outsourcing (BPO)

Salt Lake City

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Team Leader - Email & Chat support process

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Summary -

>

[ SME or Acting TL or Senior Associate(has team handling exp. are also eligible) ].

Key Responsibilities -

Operational Leadership:

Team Guidance:

Reporting & Analysis:

Communication & Liaison:

Workflow Management:

Required Skills & Qualifications -

Education:

Experience:

Technical:

Microsoft Office (Word and Excel)

Core Competencies:

Language:

More Jobs at Datamark Bpo Service