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Posted:1 day ago| Platform: Apna logo

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Skills Required

crm leadership training support management data report software updating resolve service reporting analysis reports analyze strategies engagement regulations multilingual

Work Mode

Remote

Job Type

Full Time

Job Description

Team Leadership Supervise, guide, and motivate a team of CRM executives. Monitor team performance and ensure adherence to KPIs and SLAs. Provide regular training, feedback, and support to team members. Process Management Oversee end-to-end management of post-booking customer journeys at all levels. Assign data to team members and ensure timely follow-up, conversion, and closure. Track and report lead status and performance through the CRM software. CRM System Oversight Ensure accurate and timely updating of client data in the CRM system. Identify and resolve data discrepancies or inefficiencies in the system; report and follow up until resolution. Coordinate with IT or software vendors for CRM customizations or updates as needed. Customer Relationship Management Maintain high levels of customer satisfaction through prompt service. Handle escalated customer queries or complaints professionally with a resolution-centric approach. Build long-term relationships with existing and prospective clients. Reporting and Analysis Generate regular performance reports for the team and CRM activities. Analyze trends and suggest strategies to improve customer engagement and sales. Provide insights to senior management for decision-making. Skills Required:Experience in residential or commercial real estate, preferably in the affordable housing segment. Good knowledge of RERA regulations and current market trends. Multilingual abilities are a plus, especially when dealing with a diverse customer base. Fluency in Marathi is mandatory for handling walk-in customers. Qualifications: Minimum: Bachelor’s degree (Graduate) Preferred: MBA or equivalent Experience: 3-5 years of experience as a Team Leader.

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