🌆 CIDCO builds cities. Helios makes your dream home a reality. 🏡 At Helios Advisory, we’re proud to manage end-to-end services for CIDCO — from sales, marketing, branding, and customer service to offering SaaS solutions that support CIDCO’s mission. We’re not just selling homes — we’re changing lives by helping lakhs of people secure their future through CIDCO’s housing initiatives. 🎯 We’re hiring passionate individuals who: ✔️ Love talking and connecting with people ✔️ Can explain CIDCO projects clearly and confidently ✔️ Are humble, informative, and driven ✔️ Can build long-term relationships and follow through till the CIDCO lottery is drawn 💬 Your job? Attract and engage potential customers, explain the benefits of CIDCO homes, conduct outreach, and be with them every step of the way until they win their dream home. If convincing is your superpower and helping people excites you, this is your stage. 🌟 Sky is the limit for those who lead with empathy, knowledge, and purpose.

Team Leadership Supervise, guide, and motivate a team of CRM executives. Monitor team performance and ensure adherence to KPIs and SLAs. Provide regular training, feedback, and support to team members. Process Management Oversee end-to-end management of post-booking customer journeys at all levels. Assign data to team members and ensure timely follow-up, conversion, and closure. Track and report lead status and performance through the CRM software. CRM System Oversight Ensure accurate and timely updating of client data in the CRM system. Identify and resolve data discrepancies or inefficiencies in the system; report and follow up until resolution. Coordinate with IT or software vendors for CRM customizations or updates as needed. Customer Relationship Management Maintain high levels of customer satisfaction through prompt service. Handle escalated customer queries or complaints professionally with a resolution-centric approach. Build long-term relationships with existing and prospective clients. Reporting and Analysis Generate regular performance reports for the team and CRM activities. Analyze trends and suggest strategies to improve customer engagement and sales. Provide insights to senior management for decision-making. Skills Required:Experience in residential or commercial real estate, preferably in the affordable housing segment. Good knowledge of RERA regulations and current market trends. Multilingual abilities are a plus, especially when dealing with a diverse customer base. Fluency in Marathi is mandatory for handling walk-in customers. Qualifications: Minimum: Bachelor’s degree (Graduate) Preferred: MBA or equivalent Experience: 3-5 years of experience as a Team Leader.