Team Leader

The Team Leader will be responsible for overseeing the day-to-day operations of the customer service team. This includes managing the team's performance, handling escalated customer complaints, and implementing strategies to improve customer satisfaction. The Team Leader will also be responsible for coaching and training team members, monitoring team performance metrics, and providing regular reports to the management team.|
Responsibilities

• Manage a team of customer service representatives, ensuring that they adhere to company policies and procedures
• Handle escalated customer complaints and work to resolve them quickly and effectively
• Monitor team performance metrics, such as call quality, customer satisfaction, and average handle time
• Identify areas for improvement and implement strategies to enhance team performance and customer satisfaction
• Coach and train team members to improve their skills and knowledge
• Conduct regular performance evaluations and provide feedback to team members
• Prepare and present regular reports on team performance to the management team

Qualifications

• Previous experience in a customer service or call center role
• Proven leadership and management skills
• Excellent communication and interpersonal skills
• Ability to handle difficult and escalated customer situations
• Proficiency in MS Excel and email writing

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Food provided

Experience:

• Team management: 3 years (Required)

Location:

• Chandigarh, Chandigarh (Required)

Work Location: In person