Team Leader Call Centre

2 - 6 years

1 - 4 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

 
  • Outbound Tele-sales experience is preferable
  • Experience working on diallers
  • At least 2 years of experience as a Team Leader

Job Role & Responsibilities:

  • Communicate information timely, accurately, and clearly to all sales team members.
  • Track and update operational performance files for sales agents on a weekly basis.
  • Manage and drive sales team targets and performance.
  • Monitor sales team performance on systems and metrics in accordance with contractual obligations.
  • Provide regular feedback to sales agents regarding action plans and performance improvement.
  • Ensure effective communication and coordination within the team to achieve targets.

Requirements:

  • Strong communication skills.
  • Proven experience in outbound tele-sales from any BPO.
  • Ability to manage and mentor a team effectively.
  • Experience range: 2 to 6 years

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