Posted:5 hours ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Responsibilities

*

  • Volume Management & Allocation: Track and manage daily/weekly/monthly volumes across functions and ensure appropriate workload distribution.
  • Dashboard Creation: Develop and maintain daily dashboards to reflect live performance updates across key metrics. (Daily/weekly & adhoc requests)
  • Resource Allocation: Enable Ops. team with data to allocate resources effectively based on volume inflow and business priorities.
  • Forecasting: Perform volume and staffing forecasts to support workforce planning and operations optimization.
  • Automation: Identify and implement automation opportunities in daily dashboard and reporting processes.
  • Scorecard Development: Create performance scorecards to evaluate team and individual performance.
  • Data Management: Maintain, clean, and manage operational datasets to ensure data accuracy and availability for analysis.
  • Business presentation: Creation of deck for Monthly and Quarterly business review and other ad-hoc requests

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