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Jobs

Team Lead

Wissenpro It Solutions

4 - 9 years

|

6 - 10 Lacs

Hyderabad Bengaluru Mumbai (All Areas)

Posted:5 days ago| Platform:

Apply

Skills Required

Banking Operations Shrinkage Customer Service Operations Customer Support Operations Attrition CSAT SLA Management Aht Customer Operations Operations Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Resume: Tanuja@wissenpro.com | Call: 88970 21143

Key Responsibilities:

Lead and manage a team of associates to achieve defined KPIs.
Monitor and control
Attrition, Shrinkage
, and ensure optimal resource utilization.
Track and improve
AHT
, FCR (First Call Resolution), and quality scores.
Conduct regular team meetings, coaching sessions, and performance reviews.
Collaborate with operations and HR to address performance and behavioral issues.
Prepare and analyze reports on operational performance and present insights to management.

Key Skills:

Strong command over operational metrics like
Attrition, Shrinkage, AHT, CSAT, and Productivity
.
Leadership and people management skills.
Excellent communication and conflict resolution abilities.
Experience with CRM/ticketing tools and reporting systems.

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Wissenpro It Solutions

Wissenpro It Solutions

Information Technology and Services

San Francisco

200+ Employees

38 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Emily Johnson

COO

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