Team Lead US Healthcare

Company Description

SPRY Therapeutics, Inc. is the inventor of SPRY EMR, an integrated practice management solution tailored for rehab therapy professionals. The SPRY platform supports physical therapists, occupational therapists, and speech language pathologists to optimize their practice and business operations. Known for its flexible workflow customizations, quick migration times, and efficient claims processing, SPRY offers a comprehensive solution at a simple price. Established in 2021, SPRY has built a strong reputation in the rehab therapy industry.

Core Responsibilities

Supervise and Coach: Oversee daily tasks, monitor performance metrics, and provide coaching to team members to improve skills and meet goals. Minimum two years experience at leadership role in US healthcare domain

Performance Management: Track key performance indicators (KPIs), identify performance issues, and implement action plans for improvement.

Compliance & Regulation: Ensure the team adheres to healthcare regulations, including HIPAA, and maintains service quality standards.

Operational Oversight: Manage day-to-day operations, streamline workflows, and coordinate schedules for optimal efficiency.

Communication & Problem-Solving: Facilitate team meetings, communicate expectations and updates, and resolve escalated issues.

Essential Skills

Leadership & Team Management: Strong ability to motivate, guide, and manage a team effectively.

Communication: Excellent spoken and written communication skills for client and team interactions.

Organizational Skills: Efficiently manage workflows, resources, and team schedules.

Healthcare Domain Expertise: Knowledge of specific areas such as billing, claims processing, insurance verification, or call center operations.

Performance Metrics & KPIs: Proficiency in tracking, analyzing, and managing performance against defined metric