Team Lead - Resolution

About Us

Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.

Our Core Offerings

Employee Assistance Program (EAP):

Personalized Health Plans:

Health Check-ups & Screenings:

Comprehensive Wellness Programs:

Preventive & OPD Care:

Founding Team

The founding team — Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone.

What Sets Us Apart

Comprehensive & Flexible OPD Benefits:

Integrated Platform:

Engagement & Gamification:

24/7 Accessibility:

Key Milestones & Achievements

Expanding Primary Care Access:

Strategic Partnerships:

Technological Innovation:

Awards & Recognition:

Funding Success:

Future Vision

Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives.

Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare.

We are looking for energetic individuals to join our Resolution team.

Role Overview

Team Lead – Resolution

What You’ll Do

• Lead & Manage the Resolution Team:

  Supervise a team of Associates handling customer escalations, ensuring SLA adherence and top-tier service quality.

• Drive RCA & Problem Solving:

  Own deep-dive root cause analysis for escalated issues and oversee prompt and effective resolution delivery to users.

• Process Ownership:

  Identify recurring issues and process gaps; collaborate with internal teams (Ops, Product, Support) to build long-term fixes.

• Ensure Communication Closure:

  Make sure all stakeholder threads (internal/external) are closed and users don’t face repeated friction.

• Data Analysis & Reporting:

  Analyze resolution and ticketing data to surface trends, share actionable insights, and guide team strategy.

• Improve Team Performance:

  Monitor team KPIs, run performance reviews, and upskill team members through coaching and feedback.

• Build SOPs & Best Practices:

  Define and improve escalation management workflows to minimize turnaround time and maximize customer satisfaction.

Must Haves

• 4–6 years

  of experience in customer support, escalation handling, or control tower roles, with

  1–2 years of team leadership experience

  .
• Proven success in

  fast-paced environments

  like E-commerce, Q-commerce, or startups.
• Strong problem-solving mindset with an ability to navigate ambiguity and break down complex issues.
• Excellent

  verbal and written communication

  skills for interacting with users and internal stakeholders.
• Demonstrated

  customer-first approach

  with a strong sense of ownership and empathy.
• Strong analytical skills; ability to use tools and dashboards to derive insights and make data-driven decisions.

• Immediate Joiners Preferred

  ; experience in

  healthcare, health-tech, or wellness

  is a plus.

Why Join Visit Health?

• Join a fast-scaling health-tech platform creating real impact across India’s healthcare ecosystem.
• Be part of a mission-driven team working to simplify and humanize healthcare for millions.
• Work alongside passionate, high-performing professionals in an agile and collaborative culture.

Interested? Reach out directly at amee.thakar@getvisitapp.com OR apply here!