Team Lead

Policybazaar

3 - 12 years

3 - 6 Lacs

bangalore rural bengaluru

Posted:5 hours ago| Platform:

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Skills Required

sales team management team handling sales process outbound sales telesales team leading outbound process shrinkage bpo sales b2c sales attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Lead a team of telesales agents to achieve daily targets and improve customer satisfaction.
Develop and implement effective strategies to reduce shrinkage and attrition rates.
Monitor team performance, identify areas for improvement, and provide coaching to enhance sales skills.
Ensure compliance with company policies, procedures, and regulatory requirements.

Job Requirements :

Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction

Insurance Sales (Health/Motor/Life)
Establish & Manage Relationships / Engagement with the Clients.
Oversight of team – organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
Managing day to day Sales targets (B2C Sales)
Doing field visits with team
To ensure team members achieve agreed standards in relation to their job assignments.
To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
To monitor and document work schedule of staff and absences.
Ensure that all audit related issues are brought to a close
Collaborate with internal teams.
To be the Key contact for all problems and queries with specific business assigned.

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