Job
Description
Responsibilities: Production support project experience understanding AMS Ticketing process (Issue Management/Problem Management/Bug-fixing/Change Management), deployment process, Upgrades testing etc. Should be able to interact with both offshore and onshore client engagements which involves implementation/support of Oracle Supply Chain Cloud modules. Overall 8+ years of ERP implementation experience with minimum 4+ years of Hands-on Experience with Oracle Fusion ERP Cloud Supply Chain functional (Procurement, Inventory, Costing)Should have process flow and functional knowledge within the ERP applications including Procure to Pay and/or Order to Cash life cycle. Responsible for ticket resolution, development review and quality assurance prior to change deployment of the respective Oracle environment in compliance with established standards. In case of change requests - Identify the business requirements and align them to Oracle Cloud SCM (procurement) functionality. Configure the Cloud SCM Application based on customer requirements. Responsible for configurations, bug-fixes, quarterly patch testing and quality assurance prior to change deployment of the respective Oracle environment in compliance with established standards. Should be able to work on quarterly patch upgrades testing. Should be able to work with technical teams to design and test automations and integrations and perform quality reviews of deliverables developed by other team members. Should be able to perform Unit test all functionality including staging test scenarios and do Unit test all technical objects prior to delivery to client by documenting test results. Should develop runbooks for all technical objects and analyze and resolve technical queries during tickets resolution by providing functional guidance to technical team. Essential Skills Job Willing to work on challenging production support projects. Must have efficient and effective communication skills, experience in working with Onshore/NSA/Offshore model. 8 to 12+ years of experience in Oracle ERP Projects, with a minimum of minimum of 2 end to end implementation projects and couple of production Support project experience in Oracle Cloud/Fusion. Hands on Support experience in Oracle SCM Cloud: Procurement Suite, Product Hub, Inventory, Costing, and Source system Setups. Experience or strong knowledge on how the Oracle SCM Modules integrate with other ERP cloud modules. Primary Skillset being: Procurement Cloud, Inventory, Costing. Secondary Skillset being : Order Management, PricingHands on AMS experience in Oracle Fusion Procurement: Purchasing, Purchasing Contracts, Supplier Portals. Experience or strong knowledge on how the Oracle P2P Modules integrate with other ERP cloud modules. Production support project experience understanding AMS Ticketing process, deployment process, change management process etc. In case of change requests, roll-outs- Hands on experience in managing and executing tasks and deliverables in the following elements of a project lifecycle: Design, Build/Configuration, Training, Testing, Deploy, Support which could be handy while working on change requests and for professional services engagements. Should have exceptional diagnostic and troubleshooting ability and be skilled in using industry standard tools and techniques. At least one cloud certification in fusion Supply Chain modules. Should be familiar with agile methodology. Communication skills must be excellent. Must be willing to work late nights of IST (to have overlap with Client IT Team)- on a need basis Personal Should understand business objectives and organization structure. The candidate must have strong work ethics, trustworthiness and self-confidence.The candidate should work accurately with good attention to detail by maintaining confidentiality and integrity. Ability to work under pressure to achieve the multiple daily deadlines for client deliverables, with a mature approach Preferred Skills Job Should be familiar with agile methodology. Should possess good interpersonal and communication skills. Should have a positive attitude. Ability to learn new technologies. Personal Should understand business objectives and organization structure. The candidate must have strong work ethics and trustworthiness. The candidate should work accurately with attention to detail by maintaining confidentiality and integrity. Must be highly collaborative and team oriented with commitment to excellence. Ability to work under pressure to achieve the multiple daily deadlines for client deliverables
