Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in navi mumbai
>
Hexaware Technologies
>
Team Lead - Operations Chat

Team Lead - Operations Chat

Hexaware Technologies

1 - 2 years

|

5 - 7 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

chat support non voice aht web chat chat process team handling chat shrinkage bpo non voice attrition email process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location:

Education:

Shifts:

Roles & Responsibility:

Should have experience into US Healthcare Chat operations or any other customer centric domain.
Helping agents to resolve queries regarding transport.
Monitor team performance against KPIs such as AHT, Quality, CSAT, and TAT.
Lead a team of chat associates supporting US healthcare clients (payer or provider process).
Handle escalations and provide timely resolution in compliance with client expectations.
Prepare daily/weekly/monthly reports on team performance and present them to management.
Experience in Chat / Non-Voice process in a healthcare BPO or any operations.
People management and team handling experience (1020 FTE).
Willingness to work in night shifts and rotational offs.

More Jobs at Hexaware Technologies

Openings For Quality Analyst(Malayalam / Kannada) _ Chennai

Chennai

INR 3 - 4 Lacs

Process Analyst ESG

Navi Mumbai

INR 5 - 8 Lacs

Microsoft Full stack Developer

Chennai, Pune, Bengaluru

INR 10 - 20 Lacs

Microsoft Full Stack Engineer

Pune

INR 10 - 20 Lacs

Openings For Assistant Manager/Team Lead_International Voice Process

Chennai

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

RecommendedJobs for You

Team Lead - Operations Chat

Hexaware Technologies

navi mumbai

Team Leader | International BPO

Turiyam Consultancy

kolkata

Telecaller Receptionist

Infinity Technology

bhilai

Customer lifecycle Management

With Ease Education India

hyderabad

Medical Coordinator (BAMS & BHMS only)

gurgaon/gurugram

International Customer Service Representative | Blended | 32k In Hand

Celest Recruitment Solutions

gurugram

Yes Bank - Banking Process || Customer Service || Fresher & Exp

thane, navi mumbai, mumbai (all areas)

Senior CRM executive

Nand Imperial Consulting (opc)

noida

Helpdesk Consultant - Italian and English

DIN Engineering Services (DIN)

noida

Customer Support Executive

kolkata