Team Lead-IT Vendor Management-SUPPORT SERVICES-CTO Head

Job Title :

Location : Bangalore, Mumbai

Experience range : 12-20 Yrs

What we offer :

Our mission is simple Building trust. Our customers trust in us is not merely about the safety of their assets but also about how dependable our digital offerings are. That s why, we at Kotak Group are dedicated to transforming banking by imbibing a technology-first approach in everything we do, with an aim to enhance customer experience by providing superior banking services. We welcome and invite the best technological minds in the country to come join us in our mission to make banking seamless and swift. Here, we promise you meaningful work that positively impacts the lives of many.

• Vendor Relationship & Contract Management
  
  
  
  • Manage end-to-end IT vendor lifecycle, including selection, onboarding, contract negotiations, SLA/KPI definition, and performance management.
  
  
  • Establish and maintain strong vendor partnerships to drive service excellence and cost optimization.
  
  
  • Conduct periodic vendor evaluations, audits, and risk assessments.
  
  


• Project & Transition Management
  
  
  
  • Lead IT vendor-driven projects and transitions, ensuring timely execution within budget and defined scope.
  
  
  • Drive seamless knowledge transfer, process stabilization, and operational readiness during transitions.
  
  
  • Collaborate with internal stakeholders to align vendor services with organizational priorities.
  
  


• Operations & Performance Management
  
  
  
  • Monitor vendor service delivery against SLAs and implement corrective action plans when necessary.
  
  
  • Analyze vendor performance metrics, compliance reports, and risk indicators to ensure operational effectiveness.
  
  
  • Facilitate cross-functional coordination between IT, finance, compliance, and business units.
  
  


• Audit & Risk Management
  
  
  
  • Ensure IT vendor compliance with organizational policies, regulatory frameworks, and information security standards.
  
  
  • Perform regular audits, risk analysis, and due diligence to mitigate vendor-related risks.
  
  
  • Develop contingency strategies to minimize business disruption in case of vendor failures.
  
  


• Leadership & Strategic Planning
  
  
  
  • Provide leadership to multi-disciplinary project teams and vendor relationship managers.
  
  
  • Identify cost-saving opportunities, process improvements, and innovative vendor engagement models.
  
  
  • Support IT governance, reporting, and executive-level updates on vendor portfolio performance.
  
  

• Strong expertise in IT Vendor Management Frameworks and governance.


• Proven experience in Project Planning, Transition Management, and Operations Oversight.


• Skilled in vendor negotiations, SLA/KPI management, and contract compliance.


• Ability to perform risk assessments, audits, and regulatory compliance checks.


• Excellent stakeholder management and communication skills.


• Strong analytical, problem-solving, and leadership abilities.

• Bachelor s degree in Information Technology, Business Administration, or related field (Master s preferred).


• 12 18+ years of experience in IT vendor management, project/transition management, and risk/audit management.


• Certifications in PMP, ITIL, or Vendor Management Frameworks preferred.


• Experience in Banking, Financial Services, or Technology industries is an added advantage.

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