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Team Lead (IT Infrastructure Monitoring)

Team Lead (IT Infrastructure Monitoring)

Intertec Systems

5 years

0 Lacs

indore madhya pradesh india

Posted:4 days ago| Platform:

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Skills Required

monitoring itil network leadership solarwinds security networks storage management logging escalation coordination reporting reports effectiveness communication service optimization engineering zabbix nagios documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Skills:

ITIL, Network Monitoring, Team Leadership, Solarwinds, HPE OpsRamp, Manage Engine, Monitoring Tools Administration, Root Cause Analysis,Job Title : Team LeadJob Purpose: The 24x7 IT Infrastructure Monitoring Team Lead is responsible for overseeing the continuous monitoring of critical IT systems, ensuring high availability, performance, and security across infrastructure components. This role demands strong leadership, technical expertise, and operational discipline to manage a team of monitoring analysts working in rotational shifts.Experience: 5+ years of experience in IT infrastructure monitoring (Such as HPE OpsRamp, SolarWinds, Manage Engine, etc.), with at least 2 years in a Team lead role

Responsibilities

Monitoring Oversight:

Lead and manage the 24x7 monitoring team responsible for real-time surveillance of servers, networks, storage, cloud platforms, and applications.

Incident Management

Ensure timely detection, logging, escalation, and resolution of infrastructure alerts and incidents. Maintain adherence to SLAs and escalation protocols.

Shift Coordination

Prepare and manage monthly rosters, ensuring balanced coverage across all shifts. Accommodate resource preferences while maintaining operational continuity.

Performance & Reporting

Track team KPIs, generate daily/weekly/monthly operational reports, and provide insights to improve monitoring effectiveness.

Knowledge Management

Maintain SOPs, runbooks, and knowledge base articles. Ensure team members are trained and updated on monitoring tools and procedures.

Stakeholder Communication

Act as the primary point of contact for monitoring-related escalations. Coordinate with L2/L3 teams, service desk, and infrastructure leads.

Tool Optimization

Collaborate with engineering teams to fine-tune monitoring tools, thresholds, and dashboards for proactive alerting.

Mandatory

Bachelors degree in IT, Computer Science, or related field
5+ years of experience in IT infrastructure monitoring, with at least 2 years in a team lead role
Hands-on experience with monitoring tools (e.g., HPE OpsRamp, SolarWinds, Zabbix, Nagios, Manage Engine, etc.)
Strong understanding of ITIL processes, especially Incident, Problem, and Change Management
Excellent communication, coordination, and documentation skills
Ability to manage high-pressure situations and lead teams across rotational shifts

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Intertec Systems

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Team Lead (IT Infrastructure Monitoring)

Intertec Systems

indore, madhya pradesh, india

Team Lead (IT Infrastructure Monitoring)

Intertec Systems

indore, madhya pradesh, india

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Team Lead (IT Infrastructure Monitoring)