Team Lead

HCLTech Hiring | Hyderabad | QAs & TLs For Billing Support

3 - 6 years

Salary -Not Disclosed

Location :Hyderabad

Time and Venue

22nd September - 24 September , 11.00 AM - 3.00 PM

HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081

Contact - Aman / Shivangi / Somina

Essential Duties and Responsibilities (For Team Lead Role)

• The Billing Lead will be the first escalation point for billing and transactional questions from the production staff.
• The Billing Lead should be able to resolve the majority of these issues independently
• The Billing Lead will work closing with the Back Office Manager in deciding which issues are escalated back to the Performance Improvement Team
• The Billing Lead should be able to perform all function under his or her leadership (EMF cases, Bill Audit, Rate calculation)

Essential Duties and Responsibilities

• Responsible for monitoring billing processes to ensure accuracy and compliance.
• Conduct audits of billing transactions to identify errors and inconsistencies.
• Improve billing workflows to enhance customer satisfaction and operational efficiency.
• Review billing data and documentation for completeness and correctness.
• Collaborate with cross-functional teams to resolve issues and implement quality improvements.
• Ensure billing practices align with company standards and regulatory requirements.

Desired Skills & Qualifications:

• Excellent written and verbal communication skills.

• Must be a Graduate / Postgraduate.

• 3-5 years of experience in Team Leader or Quality assurance or relevant.

Note: Please do not carry any laptop, pen drive, or external storage devices.

Interested candidates can walk-in directly.

Role:

Industry Type:

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Role Category:

Education

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Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Team HandlingQuality AnalystTeam LeaderCall Audit

LeadershipQC ToolsCoaching7QcShrinkageCall MonitoringCall QualityQuality MonitoringFeedbackCall CalibrationPeople Management SkillsKRACSAT

Walk-in Interview Details:

Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081

Timings: 11:00 AM - 3:00 PM

Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha

Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo